Senior Implementation Manager

Summary

Join Amperity as an Implementation Manager and lead the customer journey from sales closure to platform launch, ensuring successful and budget-friendly implementations. You will manage multiple concurrent projects, overseeing tasks, timelines, and communication with clients and stakeholders. This role requires strong project management skills, experience with large-scale SaaS implementations, and the ability to navigate technical details. You will collaborate with internal and external teams, mitigate project risks, and understand client needs from both a practical and strategic perspective. Amperity offers a competitive salary, cash incentives, stock options, and comprehensive benefits, including 100% employee healthcare coverage, transportation subsidies, self-managed PTO, and a flexible work environment.

Requirements

• Background in professional services, technical project management, or similar
• 5+ years of experience managing complex technical implementations, end-to-end
• Experience managing partners across multiple levels and responsibilities
• 5+ years of experience managing concurrent projects across multiple external customers
• Comfortable managing your partners across shared teams
• Experience with a programming language SQL
• Understanding of data in multiple file formats such as CSV, JSON, Parque. Direct and curate efforts to dig into customer data and extract insights for partners
• You have experience with diving into customer data to solve customer problems
• Comfortable leading in an - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to lead quality deliverables

Responsibilities

• Project manage multiple, concurrent implementations varying in duration and complexity
• Guide customer and our teams to an on-budget completion with managed project scope
• Oversee project tasks, manage timelines, maintain project plans, and communicate status to clients, project sponsors, and senior management
• Manage connecting the dots between the right resources (executive and technical) and the right problems, directly participating, and ensuring the teams are empowered to deliver the best possible outcomes
• Mitigate project risk to deliverables, their dates, and effect on implementation success
• Understand the client from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperity’s solution guide the most meaningful results
• Be curious about your customers from a strategic perspective - get to know their business, and their industry, and develop an understanding of Amperity’s value proposition within this context to deliver the best possible consultative experience
• Be passionate about continuing to build on a world-class consulting business within the Amperity platform
• Be an advocate of your client base across the organization – work with Product, Engineering, Marketing, and Executive Leadership teams to ensure the Amperity service is built to be well-aligned with client needs and goals

Benefits

• 100% employee healthcare coverage
• Transportation subsidies
• A comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote
• Self-managed PTO
• The flexibility to do your best work in the way that works for you
• Base Salary: $112,000 - $150,000
• Cash Incentives: Cash incentives are also available
• Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position