Senior Implementation Specialist

Summary

Join Provision IAM, a leading provider of SaaS-based Identity and Access Management (IAM) solutions, as a Senior Implementation Specialist. This fully remote position requires guiding customers through the implementation lifecycle, gathering requirements, configuring the platform, conducting training, and troubleshooting issues. You will collaborate with various teams and provide feedback to improve the product. The ideal candidate possesses 5+ years of experience in a customer-facing implementation role within a SaaS company and a deep understanding of IAM principles. Provision IAM offers a competitive salary, comprehensive insurance benefits, a Simple IRA with company match, company-provided equipment, and flexible remote work opportunities.

Requirements

• 5+ years of experience in a customer-facing Implementation role within a SaaS company
• Strong ability to manage multiple customer implementations simultaneously, ensuring adherence to defined milestones and timelines
• Deep understanding of IAM principles and the ability to articulate how the product addresses customer pain points
• Experience working in a remote environment with strong self-motivation, discipline, and initiative
• Excellent time management skills, productivity, and proactive problem-solving while maintaining clear communication with team members
• Must be authorized to work in the United States
• Must be proficient in English, both written and spoken

Responsibilities

• Guide customers through the entire implementation lifecycle, from kick-off to go-live, ensuring a seamless transition
• Gather and analyze requirements to configure the Provision IAM platform to meet customer needs
• Assist customers with integrations to HR platforms, Active Directory, Core Banking Systems, and other critical applications
• Conduct administrator and end-user training to ensure proper usage and adoption of the Provision IAM solution
• Develop user documentation, guides, and best practices to support clients post-implementation
• Troubleshoot Tier 1 support issues, including system integration blockers and other technical concerns
• Provide valuable insights and feedback to the Product Team, identifying recurring client needs for future development
• Communicate confidence in the Provision IAM solution, our approach, and our team, ensuring client satisfaction and engagement

Preferred Qualifications

• Familiarity with midPoint, an open-source identity governance and administration platform by Evolveum
• Understanding of Role-Based Access Controls (RBAC) and best practices for IAM solutions
• Experience working with Active Directory, optimizing its structure for RBAC policies
• Familiarity with financial institution security requirements and compliance frameworks such as FFIEC and SOC 2

Benefits

• Competitive salary – $80,000 - $110,000 annually
• Comprehensive company-paid insurance benefits
• Simple IRA with company match
• Company-provided equipment for a productive remote work setup
• Flexible remote work opportunities to support work-life balance