Senior Internal Communications Manager

Summary

Join Twilio as a Senior Internal Communications Manager to support internal communications programs for General & Administrative functions. You will plan and advise on internal communications, draft executive communications, identify opportunities for creative program development, collaborate with program leaders, and execute on announcements. This role requires strong communication skills, experience in tech, and proficiency in using AI for content creation. The position is remote with some anticipated travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 7+ years of internal and/or executive communications experience
• 5+ years Tech industry experience
• Excellent verbal and written storytelling skills, including high-quality, thoughtful executive communications and strategic messaging for business-critical issues
• The presence and confidence to quickly become a trusted advisor to program managers and senior leaders
• Experience conceiving and executing fun, creative programs connecting employees to company culture and strategy
• An ability to roll with the punches and stay grounded in a highly fluid environment
• Proficient in consistently using AI for research, drafting, generating creative ideas, and sentiment analysis
• Results and metrics oriented. Thinks in terms of measurable results to gauge program effectiveness and course correct where needed
• Bachelor’s degree in English, journalism, communications, marketing, or otherwise writing-intensive field
• Experience using AI for drafting content and generating creative ideas
• Highly organized and detail-oriented
• Able to connect the dots and solve problems
• Proactive with sense of urgency
• Adaptable, thriving in a fast-paced environment
• Calm under pressure
• Loves building relationships and being part of a team

Responsibilities

• Plan and advise on internal communications for culture & employee experience, Legal, IT, Finance and Twilio.org programs that impact employees, ensuring that messaging is clear and well understood by critical audiences
• Draft and/or consult on sophisticated, thoughtful executive communications for the G&A leaders i.e. emails, video scripts, and presentations
• Identify opportunities to establish new ways of developing and delivering creative, fun programs across internal communications channels, connecting employees with Twilio’s C-suite, vision, strategy, and culture
• Collaborate with program leaders across G&A functions, act as a thought partner and influence program decisions
• Plan, draft messaging, and execute on G&A-related announcements, creating a strategic narrative
• Partner with your internal and external communications teammates to tell a cohesive story to employees helping them navigate change

Preferred Qualifications

• Proficiency with AirTable, Slack, ServiceNow, Zoom, Google Workspace, Staffbase, Slido, Polly
• Experience with engaging, fun employee events, both in person and virtual

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan