Loopio is hiring a
Senior IT Specialist, Remote - India

Summary

The job description is for a Senior IT Specialist role at Loopio, a remote-first company. The role involves supporting IT operations, resolving day-to-day IT requests, leading onboarding and offboarding initiatives, collaborating with teams, and contributing to building the IT infrastructure. The ideal candidate should have 5+ years of experience in a help desk or IT-related role.

Requirements

• 5+ years experience in a help desk or IT-related role
• 3+ years experience with Apple Devices & MacOS administration
• 3+ years experience with a CRM or IT Ticketing System
• Experience with SaaS Software Administration
• Experience with Endpoint Protection Administration
• Experience with Mobile Device Management Software

Responsibilities

• Act as the main point of contact for all IT related questions
• Lead onboarding initiatives for new hires and employee off-boardings
• Work with all departments to find the best solution for day-to-day IT requirements
• Work with the IT team to resolve Helpdesk tickets
• Contribute to building the IT infrastructure and IT Documentation Database
• Keep an up-to-date IT Asset list
• Project based work including hardware and software implementation

Preferred Qualifications

• Single-Sign-On (SSO) SAML Administration
• Experience with OneLogin or Okta
• Experience with VPN technologies
• Understanding of networking concepts

Benefits

• Professional development opportunities
• Remote work setup (MacBook laptop, monthly phone and internet allowance, work-from-home budget)
• Regular company socials, AMA sessions, quarterly kick-offs
• Employee Resource Groups, House Teams, virtual yoga, cooking classes and many more moments for us to have fun and learn together!