Remote Senior IT Support Specialist

Summary

Join our pioneering new team in the Philippines as an IT Support Specialist and play a pivotal role in maintaining our IT infrastructure, resolving technical issues, and providing crucial support to our team members.

Requirements

• Bachelor's degree from an accredited college or university (Computer Science or software engineering preferred, not required)
• 2-8 years of relevant experience in a IT support role or similar, with experience in Microsoft enterprise products, desktop maintenance, and troubleshooting
• 4-5 Years experience for 'Senior' Specialist
• A strong background in IT support with experience in Microsoft enterprise products, desktop maintenance, and troubleshooting
• In-depth knowledge of Office 365 administration and Outlook troubleshooting
• Strong interpersonal and English verbal and written communication skills
• Flexibility to work remotely and during off-hours as necessary
• Excellent time management skills and unwavering commitment

Responsibilities

• Take ownership of our remote helpdesk, actively diagnosing and resolving technical issues in a timely manner and with extremely high level of customer support, documenting bugs, and generating reports as needed
• Provide essential desktop maintenance and support, encompassing procurement of and provisioning of hardware, software troubleshooting, and administration
• Develop a strong understanding of our fast-moving business, prioritizing helpdesk assistance based on Return on Investment (ROI)
• Utilize creative problem-solving skills to tackle complex IT issues
• Contribute to custom software quality assurance by participating in test planning and execution
• Build positive relationships with team members and foster a collaborative work environment
• Consistently deliver high-quality output, ensuring all technical issues are resolved efficiently and effectively

Preferred Qualifications

• Experience with AWS administration
• Knowledge of network and desktop security administration
• Ability to write SQL for reporting and business intelligence (not required but a plus)
• Familiarity with custom software quality assurance, test planning, and execution

Benefits

• Competitive compensation program + performance bonus + benefits allowance
• Be a member of a pioneer office at the World's Faster Growing Expert Network
• You will work with our HQ in NYC. Be a part of a fun, friendly, and family-oriented culture. Our NYC office is rated 4.2/5 stars on Glassdoor
• Very fast paced and motivated culture
• High growth potential and management opportunities in the immediate term and future