Remote Senior Product Support Specialist

Summary

Join our team as a Product Support Consultant to help customers use Zenoti effectively and run their business. As a key member of our support team, you will work with customers to solve issues, own customer reported issues, consult with customers to ensure effective business operations, and follow defined processes.

Requirements

• 4 to 9 years in supporting web-based enterprise applications
• A willingness to solve problems for our customers
• A technology-centric background
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills
• Can work in a fast paced, ever changing, start-up environment

Responsibilities

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

Benefits

• Best in industry salary
• Comprehensive medical coverage for yourself and your immediate family
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions
• Unlimited vacation
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives