Senior IT System Analyst

Summary

Join ZigZag as a Senior IT Systems Engineer! You will provide comprehensive IT support, troubleshooting systems, configuring hardware and software, and implementing backup processes. Responsibilities include managing ICT systems, ensuring asset register accuracy, managing on-boarding/off-boarding processes, conducting audits, maintaining documentation, and enhancing email security. You will also design data protection rules, investigate new technologies, and collaborate with the Snr Business Systems Manager. Furthermore, you will motivate the team, conduct training, and foster a collaborative environment. This role requires a Bachelor's degree in Computer Science or equivalent experience and expertise in various technologies.

Requirements

• A Bachelor's degree in Computer Science or a related field OR 3 years equivalent industry experience
• Experience with MacOS, iOS, Android, and Microsoft Windows 10+, Google Workspace, and associated Unified Endpoint Management software (e.g. JamfPro, MobileIron, Kandji, WorkspaceONE, JumpCloud etc.)
• Experience in Confluence, Jira, and Atlassian
• Experience with industry-leading AV software (e.g. BitDefender, CrowdStrike etc.)
• Experience with shell command languages such bash, PowerShell, zsh etc
• Experience in Identity Access Management
• Excellent English communication skills that enable you to speak to anyone within the organisation from C- Level to front line staff

Responsibilities

• Provide support and triage for all systems by troubleshooting problems, configuring hardware and software, implementing backup processes, and assessing systems for upgrades or replacement
• Setup, deploy and maintain ICT systems including PCs, mobile devices, Unified Endpoint Management console, IoT devices, security programs etc
• Ensuring assets register is complete and up to date as per audit and internal requirements
• Manage on-boarding/off-boarding processes with the scripted automatic provisioning and de-provisioning of employee’s software, hardware and access levels using third party external IdPand Directory services such as LDAP and Active Directory protocols
• Conduct regular access reviews and IT asset auditing
• Maintain accurate and detailed IT documentation and procedures
• Maintain email security configurations and evaluate email-based attack vectors utilising SPF, DKIM, and DMARC protocols
• Maintain TXT records on DNS Hosted Zones to ensure records remain current and relevant
• Take part in PCI-DSS and ISO27001 audit interviews
• Deploy scripted (code) and non-scripted (no-code) secure configurations to endpoints via Unified Endpoint Management Console
• Design, create, and implement data protection and information security rules to prevent data egress from enterprise systems
• Investigate new technology for Zai to consider and participate in projects as required
• Work with the Snr Business Systems Manager as required to provide backup for any Admin work on Zai Business Systems
• Motivating the team to achieve organisational goals
• Enabling team members to achieve completion of task to meet the SLA’s for internal IT team
• Conducting training, shadowing new hires and cross training for team members to maximise their potential
• Educating team members to enhance their skillset, assist them improve their capabilities, product knowledge and process knowledge

Preferred Qualifications

• IT qualifications or technical experience in the area of IoT, BYOD would be a plus, particularly the security elements of wireless-networked portable IT and working knowledge of Jira
• Technology-focused but not blinkered: we are looking for someone who appreciates both the technical and non-technical aspects of IT and security, particularly the business and commercial side