Senior Systems & Solutions Administrator

Summary

Join Juniper Square's Business Operations team as a Senior Systems and Solutions Administrator! You will be instrumental in developing and managing internal systems and data solutions, partnering with organizational leaders to define operational needs. Leveraging your expertise in CRM platforms and Salesforce, you'll conceptualize and implement solutions, manage resources, and ensure successful technical operations. This role requires extensive experience in business application development and management within high-growth technology companies. We offer a variety of work arrangements, including remote options, and a comprehensive benefits package.

Requirements

• Expert experience in developing and managing business applications supporting various business units including Customer Experience, Finance, Product Onboarding, etc
• High proficiency in program / project management, particularly in formulating and managing solution implementation roadmaps
• Demonstrated ability to effectively communicate and partner with numerous stakeholders at all organizational levels
• Exposure to iPAAS systems such as Zapier, Mulesoft, Workato, Okta Workflows, or equivalent
• Experience with Salesforce CPQ features and configurations
• 5+ years of direct or comparable experience in high-growth technology companies, with a demonstrated record of high-impact solutions (internal or external)
• 3+ years of functional technical solution experience with some or all of the following: Salesforce, PSA, RPA, Billing Platforms, work management applications such as FinancialForce, Zendesk, Jira, Workday, or equivalent
• Demonstrated expertise in Salesforce development with a strong portfolio of applications built using Salesforce Flows and declarative automation tools
• Proficient in managing and maintaining Salesforce CPQ
• Basic experience with DevOps
• Strong problem-solving skills with the ability to troubleshoot and optimize Salesforce applications and integrations

Responsibilities

• Be the owner of developing internal systems and data solutions for the organization working closely with business stakeholders
• Partner with the organization leaders and SMEs to identify and define their operational needs and requirements
• Be the trusted expert go-to person for all solution needs, with a thorough understanding of the provided solutions and of the operational functions
• Have an expert understanding of CRM platforms, application capabilities and of customer data structures
• Conceptualize solutions and systems for current and expected operations
• Synthesize input and perspectives of all relevant stakeholders
• Effectively balance short- and long-term needs and tradeoffs between sophistication and expeditiousness
• Understand and address cross-functional process and system impacts
• Manage solutions to implementation
• Identify the most effective solutions based on value and complexity
• Effectively manage internal and external resources (architects, engineers, consultants)
• Manage communication with all stakeholders
• Comprehensively document solution concepts, plans, activities, and operating procedures
• Transform business requirement documents into fully functioning technical processes
• Ensure successful technical operation of implemented systems
• Contribute to user enablement with comprehensive solution documentation and with training content
• Design solutions for routine operations, including cross-functional maintenance processes
• Contribute to system management, including appropriate hands-on activities
• Identify and resolve potential inefficiencies in existing processes

Preferred Qualifications

• Experience with Gearset (other DevOps or CI/CD tools)
• Knowledge of Salesforce Security and Data Privacy best practices
• Familiarity with additional Salesforce products such as Marketing Cloud, Service Cloud, or Community Cloud

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness programs
• Meal vouchers
• Industry-leading vacation package in addition to national holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Monthly internet reimbursement