Senior Manager

Summary

Join Lob as a Senior Manager, USPS Programs and lead the optimization of direct mail operations. You will be responsible for ensuring USPS compliance, leveraging data analysis for performance improvements, and developing comprehensive reports. This role involves managing USPS promotions, collaborating with internal and external stakeholders, and representing Lob's interests in industry organizations. You will also influence postal policy and pricing structures, translate industry changes into actionable recommendations, and lead initiatives for continuous improvement. The position requires a minimum of 7 years of experience in a USPS-related role and a bachelor's degree (or equivalent experience). Strong communication, problem-solving, and detail-oriented skills are essential.

Requirements

• Experience: Minimum of 7 years in a USPS-related role within a direct mail, logistics, or manufacturing environment. Experience working with USPS regulations, including mail preparation, entry, and rate structures
• Education: Bachelor’s degree in business, logistics, supply chain, or a related field preferred. Equivalent experience considered
• Technical Knowledge: Deep understanding of USPS rules, mail classification, and postal optimization strategies such as presort, commingling, and drop shipping. Familiarity with postal software (e.g., PostalOne!, Mail.dat, etc.) and relevant logistics platforms
• Communication Skills: Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams and external partners
• Problem-Solving: Ability to think strategically and troubleshoot complex mailing challenges, with a track record of finding innovative solutions
• Detail-Oriented: Strong organizational skills with the ability to manage multiple projects and deadlines while maintaining attention to detail

Responsibilities

• USPS Compliance and Strategy: Stay current on all USPS regulations, requirements, and postal rate structures, ensuring company mailings are fully compliant while optimizing for cost savings and delivery speed
• Data Analysis: Utilize data-driven insights to monitor mail efficiency, delivery performance, and identify areas for improvement. Analyze USPS trends to anticipate regulatory changes and adjust strategies accordingly
• Reporting: Develop and maintain comprehensive reports on mailing performance, cost efficiency, and compliance. Present findings and recommendations to leadership and key stakeholders. Keeping detailed trending of all USPS promotions and their impact on the Lob customer base
• Lead the end-to-end management of USPS promotions, including interpreting program guidelines, coordinating cross-functional execution with Product and Sales, and ensuring customer participation and compliance to maximize postage savings
• Vendor & Partner Relationships: Collaborate with key logistics stakeholders internally and externally, as well as USPS representatives, to negotiate better rates and improve mailing workflows. Work closely with industry organizations such as Keep US Posted and MTAC to influence and stay informed on postal industry changes
• Industry Voice: You will represent the company’s interests within MTAC and other affiliate USPS organizations, ensuring that the specific needs and challenges of the direct mail manufacturing sector are heard by USPS leadership and policy makers
• Influencing Postal Policy: By actively participating in logistics and postal organizational discussions and working groups, this role can advocate for postal rate adjustments, new service offerings, or changes in regulations that would benefit the company and its customers. Scoping these projects in collaboration with product to build something that works for customers of all sizes and qualifications
• Postage Construction Influence: You will work with Keep Us Posted to influence USPS pricing structures and service offerings, they can help shape postage constructions that directly support the company’s strategic initiatives, such as the company’s efforts to influence postage construction
• Actionable Insights: This role will translate industry changes into actionable recommendations that enhance operational efficiency, reduce costs, or create new service offerings for customers
• Innovation & Continuous Improvement: Lead initiatives to implement new USPS products, services, or technologies that enhance delivery efficiency and customer experience
• Internal Training Programs: This role will help educate and train internal teams on new USPS policies, technological innovations, and best practices. This ensures that staff across the company remain compliant and effective in their roles

Preferred Qualifications

Industry Involvement: Active involvement with industry associations (e.g., MTAC, NAPM, PostCom) and a proven ability to influence postal policies and practices is a plus

Benefits

• Opportunity to play a strategic role in a fast-growing direct mail company
• Collaborate with cross-functional teams and high-profile clients
• Work in an innovative environment where your expertise will drive critical business outcomes
• Base: $145,000 - $161,250
• We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above