Remote Senior Manager
Samsara
πRemote - India
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Job highlights
Summary
Join Samsara's Business Systems team as a Senior Manager, GTMS Operations to drive expansion in India and supervise the current GTMS ecosystem. This hybrid position requires 2 days per week in office and 3 days of working remotely.
Requirements
- Bachelor's degree in Business, Computer Science, Information Technology, or related field; Masterβs degree preferred
- 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ)
- Experience in managing Operations team driving system stability and Operational excellence
- 3+ years of Salesforce experience
- Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms
- Advanced influencing and communication skills, with a strong executive presence
- Exceptional strategic thinking and problem-solving skills
Responsibilities
- Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers
- Identify and resolve recurring issues through thorough root cause analysis and long-term solutions
- Continuously evaluate and enhance operational processes to improve efficiency and effectiveness
- Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution
- Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives
- Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy
- Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem
- Efficiently allocate resources to ensure optimal team performance and support for critical projects
- Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions
- Ensure that all releases and updates meet the highest standards of quality and reliability
- Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption
- Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues
- Provide guidance, mentorship, and professional development opportunities to team members
- Set performance goals, conduct regular reviews, and implement improvement plans as needed
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more
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