Samsara is hiring a
Senior Manager

Summary

Join Samsara's Business Systems team as a Senior Manager, GTMS Operations to drive expansion in India and supervise the current GTMS ecosystem. This hybrid position requires 2 days per week in office and 3 days of working remotely.

Requirements

• Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master’s degree preferred
• 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ)
• Experience in managing Operations team driving system stability and Operational excellence
• 3+ years of Salesforce experience
• Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms
• Advanced influencing and communication skills, with a strong executive presence
• Exceptional strategic thinking and problem-solving skills

Responsibilities

• Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers
• Identify and resolve recurring issues through thorough root cause analysis and long-term solutions
• Continuously evaluate and enhance operational processes to improve efficiency and effectiveness
• Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution
• Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives
• Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy
• Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem
• Efficiently allocate resources to ensure optimal team performance and support for critical projects
• Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions
• Ensure that all releases and updates meet the highest standards of quality and reliability
• Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption
• Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues
• Provide guidance, mentorship, and professional development opportunities to team members
• Set performance goals, conduct regular reviews, and implement improvement plans as needed

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more