Remote Senior Manager

Summary

Join Surgical Notes as a Senior Manager, Revenue Cycle to manage operations, clients, and teams for Revenue Cycle Management services. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly.

Requirements

• High school diploma or equivalent required; Bachelor's degree in related field preferred
• Experience working in an Ancillary/Ambulatory Surgery Center (ASC) preferred
• Strong Microsoft Office skills in Excel, Outlook, and Teams preferred

Responsibilities

• Manage operations and clients with a large team
• Review and evaluate teammate productivity and quality to ensure goals and client metrics are met
• Participate in teammate performance reviews with the VP, Revenue Cycle
• Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates
• Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs
• Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings
• Establish and maintain strong and positive customer relationships
• Provide feedback and ongoing training to teammates related to job functions
• Respond to client requests in a timely manner
• Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation
• Escalate issues to the VP, Revenue Cycle
• Identify client needs as well as provide feedback to clients on best practice workflow
• Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs
• Manage directly reporting team members
• Manage month end reporting
• Manage client billing reconciliation
• Manage fee schedule updates, charge master increases, contract grids and client profiles
• Prepare and send client invoices
• Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses
• Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback
• Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics
• Other responsibilities as assigned by management