Senior Manager, Client Success

Summary

Join Hello Heart as a Senior Manager, Client Success and lead key Fortune 500 accounts, ensuring exceptional customer experience and driving member health improvements. You will own the client lifecycle, from adoption and retention to growth, and build strong C-suite relationships. This role requires strategic thinking, strong communication, and collaboration across multiple functions. Success in this position involves exceeding ARR goals, fostering client satisfaction, and contributing to product roadmap planning. The ideal candidate possesses extensive experience in customer success or account management within the healthcare industry and thrives in fast-paced environments.

Requirements

• 4+ years of applicable customer success/account management experience gained within population health, digital health, healthcare
• Ability to develop strategic customer strategies to support customer growth and retention
• Proven track record exceeding ARR goals and client satisfaction across a book of business
• A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
• Stellar written and verbal communication and presentation skills
• Highly organized, able to multitask, and easily adaptable to change
• Willing to travel 40%

Responsibilities

• Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
• Strong executive presence with ability to present the Hello Heart value proposition
• Own all aspects of customer renewals, revenue retention, and growth
• Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
• Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers

Preferred Qualifications

Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred

Benefits

The US base salary range for this full-time position is $145,000.00 to $160,000.00