Senior Manager, Continuous Improvement & Technical Training

Summary

Join Wiz, a rapidly growing cloud security company, as a Senior Manager to lead the Continuous Improvement & Technical Training team within Partner Success & Services. You will oversee a cross-functional team, developing scalable training programs, streamlining processes, and leveraging technology to enhance learning and service delivery. This role requires leading a team, fostering innovation, and collaborating with various departments. The ideal candidate possesses extensive experience in professional services and education, focusing on cloud-native software and infrastructure. Success in this position demands strong leadership, analytical skills, and a commitment to continuous improvement.

Requirements

• 8+ years of combined experience in Professional Services and Education roles focused on cloud-native software development and infrastructure
• Proven ability to lead cross-functional teams, balancing product strategy, engineering, and training disciplines
• Experience with Instructor-Led Training (ILT) programs, including curriculum development, instructional design, and certification programs
• Background in cloud-native technologies (Kubernetes, DevOps, security best practices) with a strong understanding of technical enablement
• Strong analytical skills—data-driven decision-making is at the core of your leadership approach
• Familiarity with AI, automation, and cloud-native engineering to enhance training and operational efficiency

Responsibilities

• Directly manage a multi-disciplinary team of product managers, solution architects, and technical trainers
• Foster a culture of innovation, collaboration, and continuous learning across all functions
• Develop and execute a strategy to scale partner and customer enablement through formal training, automation, and process optimization
• Collaborate with curriculum developers and instructional designers to ensure formal Instructor-Led Training (ILT) programs are current and aligned with Wiz’s evolving products and security landscape
• Measure effectiveness of Instructor-Led Training (ILT) programs ensuring customers and partners are achieving their desired outcomes
• Partner with internal teams to enhance training experiences using AI-driven automation, hands-on labs, and interactive learning techniques
• Implement and refine feedback loops that gather insights from partners, customers, and internal teams to drive improvement
• Leverage AI and automation tools to streamline training content creation, operational processes, and service delivery
• Work cross-functionally to identify efficiency gaps and implement solutions that improve customer and partner outcomes
• Align team efforts with business priorities, ensuring training and continuous improvement initiatives drive measurable impact
• Collaborate with Sales, Support, Technical Success, and Partner & Channel teams to ensure alignment between enablement efforts and customer needs
• Serve as a key advocate for scalability, automation, and data-driven decision-making within Partner Success & Services

Preferred Qualifications

• You lead with empathy and vision —motivating a diverse team to achieve ambitious goals
• You thrive in ambiguity —navigating fast-changing environments while staying focused on long-term strategy
• You champion continuous improvement —always looking for ways to optimize, scale, and innovate
• You believe in collaboration —cross-functional teamwork is essential to your success
• You empower others —mentoring and developing talent is something you genuinely enjoy