Senior Manager, Credit & Fraud Operations

Summary

Join Wisetack, a leading fintech company, as a Risk Operations Manager to lead a team of credit operations specialists and fraud investigators. You will develop and implement fraud prevention and detection strategies, collaborating with various internal stakeholders to optimize processes. This role requires 5+ years of financial fraud investigation experience, a Bachelor's degree (or equivalent), and expertise in KYC/KYB/AML regulations. You will be responsible for creating policies, goals, and training programs, while coaching and motivating your team. Wisetack offers a competitive salary ($120,800-$169,100), equity, and benefits. The company values customer focus, speed, leadership, ownership, and a positive work environment.

Requirements

• 5+ years of financial fraud investigation experience
• Bachelor's degree is preferred or equivalent professional experience
• Experience creating policy and goals for credit and fraud operations teams to align with
• Expert understanding of Know Your Customer, Know Your Business and Anti-Money Laundering requirements, policies, and laws
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Ability to own projects from start to finish, from ideation and brainstorming to implementation and monitoring
• Ability to motivate and lead employees

Responsibilities

• Lead a team of credit operations specialists and fraud investigators
• Partner with Risk Analytics to develop, implement, and manage effective fraud prevention and detection strategies
• Collaborate with other internal stakeholders such as Growth, Customer Experience, Compliance, and Product to streamline and enhance current interdepartmental processes
• Delegate responsibilities to enforce and improve procedures, guidelines and training programs
• Create new opportunities for team members to learn and grow their careers

Preferred Qualifications

• Fintech experience
• Experience utilizing SQL for data analysis used in proposing process improvement

Benefits

• Equity
• Benefits