Senior Manager, Equipment Technical Training

Summary

Join EquipmentShare as a Senior Manager, Equipment Technical Training to support our team in Columbia, MO, and contribute to the development of innovative technical training solutions.

Requirements

• A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience
• Strong organizational skills with attention to detail and accuracy
• Strong time management and communication skills
• Ability to multi-task and manage multiple priorities
• Ability to maintain strict confidentiality
• Ability to use diplomacy and tact when handling problems
• Ability to work quickly and think logically, especially under pressure
• Attention to detail with the ability to quickly identify process break-downs
• Ability to be flexible and adapt to change in a positive manner
• Ability to travel on an as-needed basis
• Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole
• Must possess a professional yet enthusiastic and friendly demeanor
• Significant experience as a heavy equipment technician, service manager, or similar role
• At least 8-10 years of experience in training, development or related fields
• Experience supervising multiple individuals on site and remotely

Responsibilities

• Perform job duties in accordance with EquipmentShare's vision, mission, and values
• Establish and maintain professional working relationships with internal departments and rental/retail markets across the organization
• Manage time effectively to ensure training, assignments, and special projects are completed within established time standards
• Establish and maintain advanced-level knowledge of EquipmentShare products, service offerings and systems to ensure the highest level of quality and accuracy with training materials and records
• Direct and oversee all aspects of Equipment Technical training to improve equipment technical knowledge and performance for employees
• Motivate and drive the department towards continuous improvement and innovation to create cutting edge and scalable training programs
• Contribute to strategic planning, direction, and goal setting for the department in collaboration with senior management
• Identify gaps in technical training content and delivery and identify areas of improvement in training offerings
• Cultivate and maintain relationships with internal and external partners, such as OEMs and product vendors to deliver innovative technical training, identify train-the-trainer opportunities and source eLearning content with OEMs
• Perform other related duties as assigned

Benefits

• Competitive salary
• Medical, Dental and Vision coverage for full-time employees
• 401(k) and company match
• Generous paid time off (PTO) plus company paid holidays
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch)
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees
• Seasonal and year round wellness challenges
• Company sponsored events (annual family gatherings, happy hours and more)
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year
• Opportunities for career and professional development with conferences, events, seminars and continued education