Senior Manager, Field Operations

Summary

Join Airbnb's Supply Experiences team as a Senior Manager of Field Operations for the Americas! Lead a team of Market Leaders across the US, Mexico, and Brazil, overseeing supply acquisition, host quality, account management, and listing optimization. Develop and implement strategies to curate a world-class host community and ensure alignment with Airbnb's business goals. Drive cross-functional collaboration and provide strategic direction for market-specific innovations. This US-based remote-eligible position requires 12+ years of global field operations experience and 5+ years managing teams in high-growth environments. The role offers a competitive salary, bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments
• Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth
• Meaningful experience leading a consumer-oriented and customer-centric business or brand
• Consumer-centric mindset and evidence of delivering world class product/service
• Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management
• Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards
• Expertise in market-level growth strategies, supply acquisition, and performance optimization
• A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation
• Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success
• Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives
• Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth
• Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges
• Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes

Responsibilities

• Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability
• Curate a world-class community of hosts that share their passion with our customers
• Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies
• Ensure the alignment of local initiatives with broader business goals and performance metrics
• Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership
• Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations
• Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits