Senior Manager, IT Support & Operations

Summary

Join CoreWeave, a leading AI hyperscaler, as a Senior Manager of IT Support & Operations. Manage a global team of IT specialists, overseeing helpdesk, executive support, and service request fulfillment. You will define IT support strategy, drive technical alignment, and automate operations. The role requires 15+ years of IT experience with 5+ years in leadership, scaling IT operations in a high-growth environment. You will leverage AI-based tools and possess deep technical expertise in managing various systems. CoreWeave offers a competitive salary, comprehensive benefits, and a hybrid work environment.

Requirements

• 15+ years of experience in IT Support/Operations with 5+ years in a leadership role
• Demonstrated ability to scale IT operations in a high-growth, fast-paced environment
• Proven experience leveraging AI-based tools for process automation/optimization
• Proven experience automating IT processes using scripting/config management/orchestration frameworks (such as Bash, Python, Go, Ansible, Salt, Chef, Puppet, Terraform)
• Deep technical expertise in managing Microsoft Intune and Jamf, supporting MacOS, Windows & Linux client operating systems
• Strong knowledge of ITIL and experience managing Incident, Problem, and Change Management processes
• Experience with global inventory systems, asset lifecycle management, and IT infrastructure builds
• Exceptional communication and stakeholder management skills across technical and executive audiences

Responsibilities

• Lead a global team of IT Support Specialists delivering high-quality helpdesk and executive support, including access provisioning, license management, device support, and mobility service management
• Oversee global IT logistics and inventory management, ensuring accurate asset tracking, lifecycle management, and procurement processes
• Own and execute IT components required for new office builds, including AV and network infrastructure deployment, ensuring scalability and reliability; managing associated vendors/partners
• Partner with Systems, SaaS, and Endpoint Engineering teams to develop and maintain SOPs, ensuring operational support and resourcing for their initiatives
• Define the strategy and execution plan for IT support and operations, aligned with company-wide business objectives and technical vision
• Define and drive support SLAs and Major Incident Management (MIM) processes, ensuring best in class customer support experiences
• Initiate and drive initiatives focused on workflow automation/optimization, and tooling improvements to scale support and improve user experience
• Proactively identify process inefficiencies and lead cross-functional efforts to implement improvements
• Implement ITIL-aligned practices for Incident, Problem, and Change Management to maintain consistency and accountability
• Foster a culture of inclusivity, collaboration, and continuous improvement, grounded in customer feedback and service excellence
• Help connect technical roadmap work to real customer and business outcomes, aligning team priorities with broader company objectives

Preferred Qualifications

• Familiarity with FreshService, Okta, & Cloud management
• Hands-on experience troubleshooting server and end-user device issues
• ITIL Foundation Certification or higher
• Experience working in a cloud-native or SaaS-first environment

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption