Senior Manager, Operations

Summary

Join Topography Health as a Senior Manager of Operations and drive internal performance enhancements. This pivotal role involves close collaboration with cross-functional teams to ensure successful clinical study execution. You will build scaled systems, measure outcomes, and iterate with updated information to advance research adoption. Reporting to the Director of Physician Partnerships, you will be a key internal stakeholder focused on systems stability across all research functions. Your passion for optimizing processes and familiarity with healthcare or clinical research technologies are essential. Strong organizational skills and attention to detail are crucial for seamless coordination and execution.

Requirements

• 7+ years of operational experience
• 3+ years of experience in the healthcare industry
• Ability to travel up to 25%

Responsibilities

• Partner with Clinical Operations to build scaled, measurable systems for functions across the life cycle of research
• Identify opportunities to simplify the processes through optimization and automation
• Become an expert in clinical research to effectively support Topo’s growing research partners in their programs
• Measure and further define metrics to evaluate key performance goals and promote effective and efficient trial management
• Partner with engagement and clinical teams to translate the voice of the customer internally, working cross-functionally to achieve desired outcomes and enhance customer satisfaction
• Design, implement, and document innovative strategies to drive sustainable and scalable processes, including collaborating with Product teams on new technology
• Exhibit attention to detail and hyper-organization in all aspects of the role, ensuring seamless coordination and execution of responsibilities

Preferred Qualifications

• Experience at a growth-stage startup
• Experience working with internal clinical teams