Senior Manager, Partner Operations

Summary

Join Acquia as a Senior Manager, Partner Operations and play a pivotal role in implementing and executing cross-functional projects impacting strategic partnerships. You will provide program oversight, support, and leadership, working closely with sales leaders and partners to drive GTM initiatives. This role requires strong analytical and communication skills, the ability to build trust with senior executives, and experience in partner ecosystem strategy and operations. You will be responsible for partner onboarding, deal execution, payments, program management, and providing data-driven insights on partner performance. The ideal candidate is a leader with a strong understanding of the enterprise software and open-source industry.

Requirements

• 5+ years of program or project management experience in Go-To-Market analytics, Sales and/or Partner Strategy & Operations
• Strong understanding of partner ecosystem strategy, operations, management, planning, and analysis in the enterprise software and open source industry
• Strong organizational skills with the ability to manage multiple projects simultaneously, set transparent expectations with stakeholders, and agilely respond to shifting priorities
• Experience with Salesforce.com CRM functionalities/process and advanced modeling skills with Excel / g-sheets
• Excellent communicator with proven ability to convey ideas and information in written and verbal form to a variety of audiences
• Endless curiosity and a desire to dive deeper into understanding the business
• Ability to demonstrate diplomatic and solution-oriented interpersonal skills with colleagues and other partners
• Strong attention to detail and organizational skills
• Ability to distill complex problems, assess multiple viewpoints, and recommend a path forward

Responsibilities

• Play a pivotal role in the implementation and execution of cross-functional projects impacting the company's most strategic partnerships
• Effectively drive innovations for efficiency and ensure the successful rollout and maintenance of these initiatives, garnering a high level of internal engagement while maintaining a strong understanding of each partner's unique needs and challenges
• Provide thought leadership, perform business analysis, and support execution of high-impact strategic projects and mission-critical initiatives
• Support sales and partners in providing cross-functional visibility into partner deal execution (e.g., communicating and tracking follow-ups) and coordinating demos and other logistics for larger engagements as needed
• Conduct research and provide value-added, data-supported recommendations for strategic growth initiatives
• Be responsible for partner onboarding & enablement of Acquia's tools and solutions, help with Third-Party Assessments and non-disclosure agreements as needed
• Work with BD & Legal to ensure proper execution of agreements where needed
• Support the end-to-end process of partner payments, including creating Purchase Orders and validating invoices where needed
• Help track and communicate project status and progress
• Manage partner operations rhythms across forecast & pipeline, demand generation, consumption metrics modeling, and leadership business reviews (QBRs)
• Provide effective analytics and data-driven insights on partner performance, benchmarks, and tracking of critical KPIs
• Analyze the team's performance data, proactively review and identify leading and lagging indicators, and create multi-level dashboards to improve efficiency and profitability
• Cultivate relationships with cross-functional teams and collaborate effectively with other organizations (Product, Sales, Finance, Marketing)
• Become a trusted advisor to the entire leadership team & our partners