Senior Manager, Practice Operations

Summary

Join Included Health as the Senior Manager of Practice Operations for Population Health and lead a team driving optimal performance in EMO, CCM, and UM. You will leverage data insights to manage clinician resources, oversee multi-state licensing, and meet KPIs/SLAs. Collaborate across the organization to streamline administrative functions, enhance data-driven decision-making, and optimize staffing and national coverage. Manage the licensing strategy to ensure broad state coverage and effective caseloads. This role requires a mission-driven, data-focused individual dedicated to improving healthcare efficiency.

Requirements

• Bachelor's Degree required, Master's preferred
• Able to work 9AM-6PM or 8AM-5PM (local time zone)
• 3+ years experience in population health, chronic disease management, or care coordination
• Proven ability to use data analytics (reporting, interpretation, analytic software)
• Demonstrated project management and leadership/influence skills with clinical teams
• Strong understanding of value-based care models
• Experience with EHR systems and care management data analytics tools
• Exceptional collaboration skills to streamline processes across teams
• Successful project delivery track record
• Effective and empathetic communication across various channels
• Ability to represent practice operations effectively cross-functionally
• Proficiency in Google Workspace and common office software

Responsibilities

• Oversee & manage KPIs of operational team members working across the population health clinic
• Create and implement data-driven staffing and resource plans, partnering with relevant teams (CaPS, Clinical Leadership, Recruitment, Licensing)
• Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage
• Manage caseload distribution across states, considering licensing and operational needs
• Improve scheduling practices through strategies like load balancing and increased transparency
• Establish and analyze key metrics to drive operational effectiveness and identify improvements
• Ensure effective use of health IT for monitoring patient outcomes and care plans
• Lead clinic initiatives and program launches

Benefits

• $149,450 - $211,100 a year
• Equity
• Benefits