Senior Sales Operations Manager

Summary

Join Wrapbook as a Senior Sales Operations Manager and become a strategic partner to sales leadership, empowering the go-to-market team. You will design and implement sales processes, leverage tools to enhance automation and data quality, and provide actionable insights for business decisions. This role demands a blend of tactical execution and strategic thinking. You will manage the deal desk, optimize sales processes, and deliver top-notch forecasting and pipeline management. Collaboration with cross-functional teams is key, as is creating high-impact reporting and insights. You will champion tool adoption and automation, lead strategic initiatives, and drive excellence in operating rhythms. The ideal candidate possesses a strong analytical background and proven ability to improve sales efficiency and data integrity.

Requirements

• 5–8 years in Sales Operations, Revenue Operations, or Business Operations in a B2B SaaS environment
• Advanced Salesforce experience including reporting and flow, Admin certification preferred
• Strong analytical skills including experience with BI tools (Looker, Omni, etc.) and Excel
• Proven ability to drive adoption of processes and tools across diverse teams
• You demonstrate excellent project management with the ability to prioritize effectively in a fast-paced, dynamic Saas environment
• Strong written and verbal communication tailored to audiences ranging from individual contributors to the C-Suite

Responsibilities

• Define, Implement, and Manage our Deal Desk
• Define and implement Deal Desk processes as a strategic lever in our GTM motions, including tracking requests, approvals, contracts, and implementation for custom pricing
• Partner closely with GTM Systems Architect to gather requirements, scope, and build these processes in our CRM
• Manage deal-desk on an ongoing basis, continuously and proactively identifying bottlenecks and areas for optimization to iteratively drive business value
• Own and Optimize Sales Processes
• Champion our sales processes and methodology partnering closely with Sales leadership and Enablement to drive adoption, accountability
• Monitor and report on the impact of changes to our processes through the funnel
• Deliver Best-in-Class Forecasting & Pipeline Management
• Support GTM forecasting processes, partnering with Sales leadership to drive a high degree of accountability for behaviors that lead to improved outcomes and accuracy
• Manage the forecasting process from seller-level inputs to C-Suite level roll-ups
• Enable Cross-Functional Alignment
• Collaborate with Marketing, Product, and Customer Success to ensure sales motions align with broader GTM strategy
• Enable feedback flow between GTM and cross-functional teams
• Optimize key handoffs between Marketing → Sales → Implementation → Customer Success
• Build High-Impact Reporting & Insights
• Own executive-level reporting on pipeline health, conversion metrics, and sales performance
• Proactively identify trends, surface risks, and recommend solutions using a data-driven approach, partnering closely with GTM Insights and Analytics Manager
• Create a data-driven sales environment where everyone has access to team and individual performance through dashboards and tools that help accelerate performance
• Lead ad-hoc analytical projects supporting the key company initiatives as required
• Champion Tool Adoption and Automation
• Design and continuously refine end-to-end sales workflows to improve quality of inputs, increase rep efficiency, and minimize manual data entry
• Drive process adoption across the team with clear documentation and feedback loops
• Identify opportunities to leverage current or new tooling automate manual processes, reduce friction, and improve user experience
• Proactively identify areas where AI can help our sales motions
• Lead Strategic Initiatives
• Demonstrate leadership in planning complex, cross-functional projects from scoping to execution (e.g., segmentation, capacity planning, compensation design)
• Ensure all initiatives have defined milestones, stakeholder alignment, and measurable business outcomes
• Drive Excellence and Efficiency in Operating Rhythms
• Own Sales compensation, Reporting for Monthly GTM Updates, MBRs/QBS, and alignment with cross-functional partners on results
• Operationalize the Sales playbooks of Wrapbook so they become ingrained into the day to day of our Sales Team
• Support the annual sales planning process with in-depth insights

Preferred Qualifications

• Deliver measurable improvements in sales process efficiency and data integrity
• Consistently provide forecasting clarity that sales leadership can rely on
• Anticipate business needs and solve proactively
• Communicate clearly and influence across levels and functions
• Mentor peers through expertise and best practices, while remaining hands-on
• Operate with a high degree of ownership, urgency, and follow-through

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service