Senior Manager, Solutions Engineering

Summary

Join Grafana Labs as a Senior Manager of Solutions Engineering in the Greater NYC region! You will lead and mentor a team of Solution Engineers, overseeing regional go-to-market execution and ensuring customer success. Collaborate with sales, customer experience, and marketing teams to drive product adoption. Work closely with product and engineering to influence the product roadmap based on field feedback. Achieve and surpass regional revenue targets, contributing to the company's overall success. Your impact will be felt globally. This role requires strong leadership skills, experience in high-tech sales, and a proven track record of exceeding targets.

Requirements

• 3+ years leading a team, 5+ years in the high tech industry having held roles such as Developer, Sales Engineer/Architect, Manager, etc
• Direct experience mentoring, developing people and managing performance over time
• Direct experience implementing and/or executing a formal sales methodology, eg Command of the Message, qualification frameworks like MEDDPICC
• Direct experience selling monitoring/data/visualization products
• Proven ability to own a book of business, direct your own and your team's work and initiatives to exceed your quarterly targets
• Located in NYC

Responsibilities

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region
• Partner with the US East Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs

Preferred Qualifications

Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus

Benefits

• Equity
• Bonus (if applicable)
• Other benefits listed on our careers page