Senior Manager, Solutions Engineering

Summary

Join Twilio.org as the next Senior Manager, Global Solutions Engineering, Social Impact. This leadership role focuses on managing a team of pre-sales engineers, setting technical strategy for social impact markets, and collaborating with various departments. Responsibilities include leading and mentoring a team, developing strategies for sales and product, and providing solutions engineering for the EMEA region. The ideal candidate possesses 7+ years of experience managing pre-sales teams, a strong understanding of developer adoption cycles, and excellent communication skills. The position is remote, based on the East Coast, USA, and includes approximately 25% travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 7+ years experience managing teams of pre-sales teams including solution engineers, solutions engineers, or solution architects
• BS in Computer Science or related field or equivalent experience 7+ years relevant work experience
• Excellent communicator and presenter able to gain audience confidence
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact center, IP-based telephony, messaging, real-time communications, email, scaling web and mobile applications, and AI agents and use cases
• A world class communicator. Confident in influencing and engaging with a highly skilled and experienced audience and executives
• You are technically savvy and have experience with the cloud, APIs, enterprise software, and full stack technologies

Responsibilities

• Lead and manage a team of pre-sales engineers and architects to deliver solutions that create value for our customers and support their missions
• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base
• Partner with sales leadership and product to develop strategies and vision for how Twilio can best drive Social Impact with our products globally including solution vision and blueprints
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team
• Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel
• Attract, develop, and motivate a team of hard-working Solutions Engineers and Architects, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis
• Provide solutions engineering for our EMEA region while managing your pre-sales team
• Develop deep understanding of the social impact use cases and technology ecosystem and articulate Twilio’s role in solving the challenges
• Partner with Twilio.org Marketing to create collateral, participate in webinars and attend conferences to inspire organizations to create solutions for their participants
• Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and other departments as necessary to make our customers successful on our platform
• Work with strategic partners to ensure customer deployments are successful, both commercially and technically, driving long term success
• Serve on a cross-functional account team with representatives from partner alliances, sales, product, operations, marketing, support, and social and environmental impact team members
• Support our field sales forecasting by providing insight to customer needs and risks
• Support highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization

Preferred Qualifications

Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management a plus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan