Senior Account Manager

Summary

Join Quantum Metric as a Senior Account Manager and become a key leader in our Customer Success organization. You will build and maintain strong relationships with key enterprise clients, driving significant account growth and expansion. Collaborate with various teams to identify and capitalize on opportunities to expand customer relationships. Your expertise in understanding complex business challenges and building executive-level relationships will be crucial. You will lead strategic reviews, manage growth targets, and champion customer advocacy. This role requires strong communication, project management, and executive-level experience. Quantum Metric offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Educational Foundation: Bachelor's degree in Business Administration, Management, or a related field
• Strong Project & Workflow Management Skills: Proven ability to develop and execute strategic plans, manage complex projects with executive oversight, maintain excellent organization, and demonstrate a high level of strategic thinking and attention to detail
• Executive Communication and Presentation Abilities: Strong verbal, written, and presentation skills with the ability to articulate strategic value propositions and influence executive-level stakeholders
• Extensive Experience in Enterprise Account Management: 7+ years of progressive experience successfully managing and growing relationships with large, complex enterprise clients at the strategic level
• Solutions-Focused and Collaborative Approach: Demonstrated ability to take a proactive, solutions-oriented, and collaborative approach to addressing complex issues both internally and externally
• Growth-Oriented and Coachable: Eagerness to learn and be coached, with a proactive approach to sharing both successes and learnings with peers to foster collective growth
• Demonstrable Executive Communication and Influence: Proven ability to communicate effectively, present confidently, and influence key stakeholders at all levels within an organization, including executive and C-suite leaders
• Proficient in multitasking: Demonstrated ability to manage multiple account initiatives simultaneously while maintaining a high degree of accuracy and attention to detail
• Consistent Track Record of Exceeding Growth Targets: Proven history of consistently meeting and exceeding individual customer retention and expansion goals
• Travel Agility: Ability to travel as needed (approximately 20-30% of the time, or two to three times per month) for client engagements and executive-level industry events as needed

Responsibilities

• Lead Strategic Customer Partnerships: Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success
• Drive Strategic Growth Initiatives: Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value
• Manage and Exceed Growth Targets: Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets. Successfully negotiates contracts and renewals driving renewal growth and retention
• Develop and Implement Account Plans: Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions
• Conduct Executive-Level Strategic Reviews: Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives
• Maintain Internal Visibility: Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives
• Champion Strategic Customer Advocacy: Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation
• Drive Customer-Led Growth: Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)