Senior Operations Manager

Summary

Join dLocal's Operations Payins team in Ghana as a Sr. Operations Manager. You will ensure smooth and efficient operations, optimize processes, and identify new business opportunities. This role involves formulating business strategies, implementing technology solutions, managing partner relations, and conducting risk evaluations. You will collaborate with various teams, providing crucial information and analysis. dLocal offers a flexible, remote-first work environment with numerous benefits, including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and unique perks like dLocal Houses.

Requirements

• Be open to constant change in an ambiguous, fast-paced environment, be a self-starter, and be open to working across time zones with teams all over the world
• Have 5-7 years of Solid experience in banking, financial services, the payment industry, fintech, acquirers, or similar
• Have knowledge of data analytics and reporting
• Have knowledge of SQL
• Have familiarity with all business functions including legal, finance, product, and IT
• Possess outstanding presentation, reporting, and communication skills
• Have attention to detail
• Have a curious profile and positive attitude
• Possess exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
• Have the ability to work with tight deadlines
• Have advanced/fluent English
• Have the ability to travel
• Have team spirit

Responsibilities

• Formulate business strategies in terms of Structures, Costs, and Business capabilities for each of the countries we operate
• Implement efficient processes and look for new opportunities
• Oversee the implementation of technology solutions throughout the organization
• Manage relations and negotiations with partners and local acquirers
• Evaluate risk and lead quality assurance efforts
• Analyze performance results and optimize accordingly
• Understand Dlocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking
• Work closely with the rest of the company to make their life easier, by providing the information they may need, such as transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (audit, back office, etc)

Benefits

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!