Senior Analyst, Onboarding Operations

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Airwallex

πŸ“Remote - United States

Summary

Join Airwallex's U.S. Know Your Customer (KYC) Operations Team as a KYC expert. You will be a primary point of contact for new customers, guiding them through the account opening process and performing necessary KYC screenings. This role requires strong AML/KYC knowledge, attention to detail, and excellent communication skills. You will collaborate with a global team, manage QA programs, and identify process improvement opportunities. The position offers remote work flexibility within the U.S., preferably in PST. Airwallex is an equal opportunity employer committed to diversity and inclusion.

Requirements

  • 2+ years of experience in Operations
  • AML/KYC knowledge & experience
  • Excellent focus on attention to detail with the ability to identify quality gaps and clearly provide feedback and coaching to individuals
  • A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
  • The willingness to learn new Compliance processes and develop skills at a fast pace
  • Proficiency with Microsoft Excel/ Google spreadsheets

Responsibilities

  • Liaise with customers via email and Slack to ensure they have a smooth onboarding experience
  • Collect key information (data entry) and help execute our global operations processes
  • Support our KYC analysts with subject matter expertise and escalations support
  • Manage and execute our Quality Assurance (QA) program

Preferred Qualifications

Comfortable with the occasional SQL query

Benefits

This role can be remotely based in the U.S., preferably in PST

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