Senior Operations Manager

Summary

Join Integrate, a leading B2B marketing provider, as a Senior Operations Manager in Chennai, India! This remote-first role requires a seasoned leader to spearhead the Chennai Operations team, overseeing campaign builds, quality assurance, and team development. You will foster a positive work culture, communicate strategically with executives, and drive operational improvements. The position demands strong leadership, communication, and digital proficiency. Success in this role will involve talent acquisition, resource allocation, and performance metric development. This is a pivotal role in expanding Integrate's presence in the Indian market.

Requirements

• A bachelor’s degree in business, Marketing, Communications, Advertising, or a related field is required
• A minimum of 6 years of experience in leadership roles
• A strong background in digital operational processes, coupled with meticulous attention to detail, is essential
• Demonstrated leadership experience, showcasing your ability to motivate and develop teams effectively
• Excellent written and verbal communication skills, enabling you to collaborate effectively across departments and communicate with all stakeholders

Responsibilities

• Oversee, mentor, and train the operational team, encompassing campaign builds and quality assurance
• Foster a constructive and productive work culture within the Operational department, emphasizing efficiency and continuous improvement
• Provide strategic and operational communication to all stakeholders and executives within the company, ensuring alignment with business objectives
• Utilize your experience to lead the talent acquisition process, including interviewing, hiring, training and continued enablement, to attract and retain top-tier professionals
• Demonstrate a solution-driven mindset, offering strategic insights into operational efficiencies and workflow enhancements
• Deliver insightful reports to leadership, addressing operational bandwidth, accuracy, and adherence to service level agreements (SLAs)
• Become a champion of our products, delving into the intricacies of the business to develop and implement operational solutions that drive success
• Efficiently allocate resources, including personnel and technology, to optimize team performance and meet client demands
• Develop and monitor key performance indicators (KPIs) to assess team and departmental performance, making data-driven improvements
• Lead and guide the team through periods of change, including process improvements, organizational restructuring, and new initiatives

Preferred Qualifications

• A master’s degree is considered a plus
• Additional credit for experience in team building