Senior Operations Manager

Summary

Join QuintoAndar Group, Latin America's largest real estate ecosystem, as a Senior Operations Manager. You will lead and evolve core operational processes, transforming manual operations into efficient, scalable systems. This role requires driving multiple workflows, building from the ground up, and ensuring consistent progress. The ideal candidate is a strategic thinker with strong execution skills, thriving in fast-paced environments. You will build and lead a high-performing team, focusing on customer success and operational excellence. This position offers a competitive salary and benefits package.

Requirements

• 10+ years of experience in operations, preferably in tech, marketplaces, logistics, or high-growth environments
• Experience scaling teams and processes is essential
• Proven ability to drive execution while maintaining high standards and operational rigor
• Demonstrated success in building and leading high-performing, engaged teams
• Ability to make tough calls and lead through ambiguity
• Deep commitment to understanding and solving customer pain points
• Strong analytical mindset with the ability to use data to inform decisions and optimize performance
• Excellent verbal and written communication skills; able to engage diverse audiences and influence outcomes
• Hands-on, entrepreneurial mindset with a strong sense of accountability and integrity
• Advanced English

Responsibilities

• Design, implement, and continuously improve end-to-end operational processes that support business scalability and customer success
• Own critical workflows across service delivery, client support, and internal operations—driving efficiency, quality, and innovation
• Balance immediate execution needs with long-term infrastructure planning to enable sustainable growth
• Build and lead a high-performing operations team; define clear goals, drive accountability, and foster a culture of ownership and collaboration
• Inspire and engage the team to perform at their best, even in the face of setbacks or ambiguity
• Identify, recruit, and develop talent, creating a strong bench of future leaders
• Develop and evolve operational practices with the customer experience at the core
• Spend time in the field and in direct contact with customers and internal stakeholders to identify pain points and opportunities for improvement
• Work closely with Product, Tech, Commercial, and BizOps teams to align operations with strategic goals and initiatives and enable end-to-end execution
• Act as a strategic connector between functions to ensure speed, consistency, and clarity across all initiatives
• Define and monitor key operational KPIs; use data to identify trends, root causes, and opportunities
• Foster a culture of continuous improvement—driving performance, efficiency, and quality across all touchpoints
• Lead initiatives to professionalize, automate, or outsource operational components as needed
• Communicate clearly and intentionally across teams and levels—translating complex ideas into actionable plans
• Align internal stakeholders and promote operational clarity and focus across the organization

Preferred Qualifications

Other languages are a plus

Benefits

• Competitive salary package
• Bonus
• Meal allowance ("Flash Benefícios")
• Health plan
• Dental plan (optional)
• Life insurance
• Daycare subsidy
• Subsidy to sports practicing (Wellhub)
• Extended paternal leave
• Reserved room for breast-feeding
• Language learning support