Senior Operations Manager - Patient Experience & Analytics

Summary

Join Henry Schein One as a Business Operations Manager, working either remotely within the US or hybrid in our American Fork, UT office. Partner with the GM to drive operational and financial success, execute strategic initiatives, and enhance processes. You will lead process improvements, develop dashboards, collaborate with various teams, and ensure the achievement of quarterly objectives. The ideal candidate is results-oriented, data-driven, and possesses strong communication and analytical skills. This position offers competitive compensation, excellent benefits, and opportunities for professional growth within the healthcare technology industry.

Requirements

• 4 – 6 or more years of experience in business or sales operations or a related field
• Proven ability to drive execution with a results-oriented approach
• Project management experience focused on delivering outcomes
• Skilled at translating strategy into actionable processes
• Excellent analytical and data-driven decision-making skills
• Experience navigating obstacles and driving change in cross-functional teams
• Effective communicator and presenter, including engagement with C-level executives
• Excellent organizational, decision-making, and problem-solving abilities
• Ability to build relationships and influence stakeholders at all levels
• Advanced Excel proficiency: complex formulas and functions, data analysis and pivot tables, data visualizations and reporting, data validation and error checking, financial modeling, etc

Responsibilities

• Coordinate monthly business reviews, analyzing results and identifying key levers of the business to focus on
• Lead process improvement, automation, and standardization initiatives to drive efficiency
• Identify and eliminate operational bottlenecks, ensuring continuous execution
• Develop dashboards and reports to track key KPIs, performance, and leading indicators
• Collaborate with Operations and Project Managers to ensure process consistency and readiness
• Partner with FP&A on financial modeling and KPI analysis
• Drive execution of quarterly objectives, ensuring teams hit key milestones
• Standardize BU reporting and internal review processes to enable fast decision-making
• Enhance productivity by removing friction, optimizing workflows, and leveraging tools effectively
• Oversee sales and support enablement tools and processes to improve team performance

Preferred Qualifications

• Bachelor’s or Master’s Degree in a related field
• Experience with business intelligence tools: Domo or similar

Benefits

• Competitive compensation
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize your full potential