Senior Operations Manager - Acquisition & Onboarding

Summary

Join Tide's Marketing Operations team as a Senior Operations Manager and play a key role in stabilizing continental European markets and expanding into new regions. You will monitor acquisition funnel performance, create dashboards, analyze operational performance, and proactively solve problems. This role requires collaboration with various teams and vendors, optimizing processes, and delivering projects. Tide offers a fast-paced, data-driven environment where you'll be empowered to make a significant impact. The ideal candidate possesses strong analytical skills, experience in a similar role, and fluency in English, with German or French being advantageous.

Requirements

• Speak and write fluent English
• Have 4+ years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager
• Enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups
• Be logical and see data as a crucial part of decision-making but know when to stop analyzing and start acting
• Thrive as a generalist and can wear many different hats concurrently
• Be proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved
• Be customer-focused and a team player
• Be okay with ambiguity and enjoy working in a complex, technical industry

Responsibilities

• Stabilize continental European markets while leading efforts to expand into new regions
• Monitor acquisition funnel operating performance and KPIs (e.g., commercial targets, conversion rates, or other key results) and investigate and raise deviations
• Create dashboards and analyze operational performance, define performance metrics, escalate performance issues, and understand the root cause of sub-optimal processes
• Proactively analyze and solve problems through collaboration with technical and non-technical teams to arrive at the right solution
• Be the essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion
• Build, optimize and advocate for scalable processes that are clearly defined and documented
• Own and deliver non-technical projects and support product and marketing to manage coordination of cross-functional technical projects
• Manipulate data using G-Sheet and other visualization tools to provide actionable insights

Preferred Qualifications

German and/or French speaking skills

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
• Flexible working arrangements
• Working Out of Office (WOO) policy allowing colleagues to work remotely from home or anywhere in their assigned Indian state
• Ability to work from a different country or Indian state for 90 days of the year