Onfido is hiring a
Senior Customer Support Engineer in India

Summary

Onfido is seeking a full-time Senior Customer Support Engineer to join their expanding 24/7 coverage team. The role requires 5+ years of experience in a customer service or software support role, programming skills, and knowledge of AWS cloud platform. The successful candidate will provide high-level technical support, acquire deep knowledge of AI technologies, and work collaboratively with the team.

Requirements

• Overall work-experience of 5+ years in a Customer Service or software support role
• BSc/MSc in Computer Science, Engineering or other science subjects
• Experience in Support case management and reporting tools such as Salesforce Service Cloud, Jira, Looker, Datadog
• Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
• Practical experience with SQL databases
• Deep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
• Experience with AWS cloud platform
• Able to work with logs and build hypothesis to unfold complex problems
• RestAPIs experience
• Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution

Responsibilities

Provide third-level customer support to ensure successful run of integrations with Onfido’s SDKs, API, and no-code solutions

Preferred Qualifications

• Experience in mobile application development
• Experience providing SaaS technical support for international customers

Benefits

• 25 days annual leave plus a day off for your Birthday
• Two paid volunteering days per year.*
• Private Medical Insurance with Care HealthLife Assurance (3x Annual Base Salary)*
• Generous paid parental leave
• Free mental health coaching provided online
• Life enrichment allowance of up to ₹8000 per month for services including gym, yoga, fitness classes, massages, childcare, and therapy
• Dedicated learning opportunities including using tools like Learnerbly with availability to use for learning resources such as books, coaches, conferences, courses, podcasts, and more
• Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events
• Expense up to £300 (or local equivalent) to purchase workstation setup equipment
• The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups