Remote Revenue Operations Strategist

Summary

Join Shift Paradigm's Business Operations Strategy group as a Revenue Operations Strategist and act as a strategic advisor to marketing and sales leaders within enterprise organizations. You will design end-to-end revenue operations strategies, translate them into technology recommendations, and optimize sales team structures and compensation models. Leveraging your 12+ years of experience in operations, you will define KPIs, analyze sales data, and train client resources. This role requires strong analytical, communication, and leadership skills, along with expertise in Salesforce, marketing automation platforms, and sales technologies. The position offers a remote work arrangement and a competitive salary and benefits package.

Requirements

• 12+ years of progressively increasing responsibility in operations roles - revenue operations, sales operations, marketing operations, custom service operations  - directly supporting marketing and sales teams in-house or in a consulting setting
• Experience defining KPIs and reporting frameworks to connect marketing and sales initiatives to revenue growth
• Ability to effectively develop and build new workflows and operations processes
• Experience working in and leveraging advanced reporting features of Salesforce CRM
• Experience working in MAPs like Marketo, Pardot, Braze, etc.  and attribution tools like Marketo Measure (Bizible) or similar
• Holistic (breadth of) knowledge and applied understanding of why and how enterprise organizations use common and emerging sales and marketing technologies including CRM, marketing automation, intent data tools, conversational chat, CDP, campaign management and PPM, attribution, and analytical tools
• Good working knowledge of how AI is enabling marketing, sales and customer success teams
• Demonstrated experience solving modern sales and marketing challenges for enterprise organizations to increase revenue
• Awareness of change management frameworks and principles
• Comfort and success acting as a strategic advisor to marketing and sales leaders
• Comfort and success facilitating alignment for your solutions with client stakeholders between marketing, sales, revops/salesops, IT, execs, etc
• Demonstrated experience leading cross-functional projects, initiatives or work that required briefing, advising or influencing executive stakeholder decisions and moving decisions forward in large or enterprise business settings
• Ability to establish credibility and be decisive — but able to recognize and support client preferences and priorities
• Ability to lead client presentations, facilitate discussion, workshops and training sessions to achieve aligned outcomes
• Proven ability to troubleshoot problems or issues and recommend solutions and action plans
• Ability to manage multiple projects in a fast-paced environment with great attention to detail
• Embraces continuous learning and has the ability to translate learning into new skills that enhance day to day client work
• Excellent time management skills
• Strong analytical, numerical, and reasoning abilities
• Well-developed interpersonal skills. Ability to get along with diverse personalities
• Phenomenal communication skills – written, verbal and non-verbal
• Results-oriented with the ability to balance other business considerations
• Must be detail- and solution-oriented, self-motivated, and able to align professional development goals with business goals
• Works well in a collaborative / team environment
• Able to perform day-to-day tasks with minimal supervision
• Must be able to travel to client on-sites within the US, up to two times per quarter
• Candidates must have current US or Canada work authorization

Responsibilities

• Act as a strategic advisor to marketing and sales leaders
• Facilitate alignment for your solutions with client stakeholders between marketing, sales, revops/salesops, IT, execs, etc
• Design end to end revenue operations strategies and workflows
• Translate revenue operations strategies into technology recommendations and requirements
• Design sales and BDR playbooks and enablement programs
• Optimize sales and BDR teams structure (org charts) and define roles & responsibilities
• Design sales and BDR compensation models and supporting pipeline and quota forecasting
• Define KPIs and analyze sales data and performance metrics to identify improvement opportunities
• Train and empower client-side resources to leverage frameworks that set them up for success
• Guide the direction of operations assessments and articulate findings via client-facing and executive summary presentations
• Lead client calls and discussions to conduct discovery, present work, and share thought leadership as a trusted partner
• Facilitate workshops and training & enablement sessions with clients including content development and leading session exercises
• Create business cases to showcase the value of solutions and help client stakeholders champion decision making and budget allocation
• Maintain a strong working knowledge of marketing, sales and revenue operations industry trends and technologies
• Contribute to organization thought leadership, such as blogs, webinars or active industry group memberships
• Works on multiple customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
• Owns assigned work and understands the correlation with project outcomes

Preferred Qualifications

Technology certifications are not required for application but are encouraged as they do help demonstrate level of experience

Benefits

• Medical
• Dental
• Vision
• STD/LTD
• Life/AD&D
• Flexible Paid Time Off
• Various other ancillary benefits and perks