Director Of Revenue Operations

Summary

Join Tekmetric as a Senior Revenue Operations Leader and play a pivotal role in transforming revenue operations from a reactive to a proactive and strategic function. Collaborate with various teams to align strategies, implement reporting processes, and analyze performance metrics. Drive revenue effectiveness by establishing measurable processes to improve efficiency across Go-To-Market teams. Craft innovative strategies to boost customer retention and growth, while solving for the ultimate customer experience. Build foundational principles, processes, and metrics to scale the organization. Lead and develop a high-performing team, fostering a culture of mentorship and success. Partner with senior leadership to identify knowledge and skills gaps and maintain operating cadence across field functions. Own the revenue tech stack and ensure data integrity. Support executive deliverables, such as Board Reviews and strategic planning.

Requirements

• 10+ years of experience in a Sales Operations, Marketing Operations, Strategy and/or Sales Leadership role in B2B SaaS environments
• Ability to lead through influence, working alongside organizational leadership (Sales, Finance, Marketing, Product Management, and Executive Team)
• Proven track record of leading change management, building aligned tooling and developing methods to measure and systemize Sales KPIs for internal teams and customers
• Deep understanding of standard business practices related to Marketing & Sales Operations processes and systems
• Proficiency with Salesforce
• Ability to thrive in a fast-paced, ambiguous environment with a high degree of autonomy
• Excellent communication skills, particularly with executive-level partners

Responsibilities

• Provide strategic support to the SVP Revenue in analyzing the pipeline, forecasts, retention methods, and current OKRs
• Communicate actionable insights to aid Sales leadership in optimizing sales and enhancing retention
• Craft innovative strategies that promote customer retention and growth, increase efficiencies, and most importantly, solve for the ultimate customer experience as we enter a new phase of growth
• Proactively recognize business needs and build foundational principles, processes and metrics to set the organization up for scale ($50-100mm+)
• Help support a strong enablement function that leads to improvements in sales productivity and new hire ramp time
• Partner with Sales Leadership, Finance, Product and Legal on pricing optimization and contract standardization
• Partner with Marketing on ongoing measurement and optimization of our demand gen engine
• Partner with finance to drive annual financial planning; headcount, segmentation, and go-to market plans & strategies
• Optimize sales and operational efficiency through innovative thinking, process improvement and sharing best practices across teams
• Hire, develop, and retain a high-performing team where inclusion and diversity of thought are leveraged for strategic and vision. You will lead a culture of mentorship, training, and success in the revenue organization
• Partner with senior leadership to identify knowledge and skills gaps across the company through continuous needs assessments
• Establish and maintain operating cadence/rigor across all field functions to ensure the health of the business including forecast accuracy, funnel analysis, and pipeline management
• Own our revenue tech stack; ensuring we have the right systems, tools, prioritization, documentation and integrations to enable operational excellence
• Ensure consistent definitions of key business metrics, clean data flow, and alignment on data architecture
• Support executive deliverables such as Board Reviews, Town Halls, strategic planning, and more as needed

Preferred Qualifications

Prior consulting experience

Benefits

• Flexible and remote work opportunities
• Generous PTO
• Exceptional leave programs for all of life’s moments: maternity, paternity and parental bonding, as well as medical leave to care for yourself or loved ones
• Excellent Medical, Dental, Vision and Prescription Drug Coverage
• 401(k) Retirement Savings Plan with a 6% Match
• Employer covered STD, LTD, Life and AD&D Insurance Programs
• Up to $60 monthly for wellness expenses and activities
• Education Assistance- includes undergraduate/graduate courses and continuing education