Partner Success Manager

Summary

Join Viator, a Tripadvisor company, as a Senior Partner Success Manager (PSM) to support strategic partners in North America. Maximize partnership value through revenue growth and data-driven strategies. The ideal candidate possesses a strong business background, C-level communication skills, and experience in account growth and strategic thinking. You will manage partner relationships, develop data-driven strategies, analyze demand, engage with executives, and plan strategically. Viator offers competitive compensation, flexible work arrangements, and various benefits.

Requirements

• Strong business background
• C-level communication skills
• Proven track record in account growth and strategic thinking
• Ability to influence clients through tailored recommendations
• Strong analytical skills and business acumen

Responsibilities

• Act as the main contact for large global partners, ensuring satisfaction and retention
• Use data to shape decisions that boost partner performance and revenue
• Anticipate the demand needs of large e-commerce and travel platforms to identify growth
• Collaborate closely with client executives to influence strategies that drive growth
• Organize and implement strategic account planning processes to engage senior client levels, identifying opportunities and challenges
• Stay informed about travel industry market trends, developments, and the competitive landscape to develop growth strategies with partners

Preferred Qualifications

• 3+ years of experience, and ideally 1+ years experience with some combination of APIs, affiliate technologies, travel experiences (supply) and managing tours and activities distribution with global travel platforms
• Demonstrated ability to influence a large, cross-functional global team (e.g. product, sales, strategy, marketing)
• Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
• Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
• Proficient in advanced Excel functions, including VLOOKUP, pivot tables, and data analysis tools

Benefits

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity
• ���Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
• Flexible schedule
• Donation matching
• Tuition assistance
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
• Travel perks. We believe that travel is employee development, so we provide discounts and more
• Employee assistance program
• Health benefits. We offer great coverage and competitive premiums