Senior Platform Operations Associate

Summary

Join Salsify, a leading commerce infrastructure company, and become a POPS (Platform Operations Specialist). In this hands-on techno-functional role, you will support internal teams and international customers, driving business value through Salsify adoption and expansion. You will collaborate with various teams, including Professional Services, Customer Success, and Product, to implement and enhance the SupplierXM platform's data model. Responsibilities include working with data model artifacts, communicating changes, and resolving data-related issues. The ideal candidate possesses strong problem-solving, analytical, and communication skills, along with experience in a customer-centric environment. Salsify offers a competitive salary, benefits, and equity.

Requirements

• Passion for making customers successful and excited to work in a customer-centric environment
• Experience problem solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
• Curiosity and willingness to learning with the ability to quickly grasp and make effective use of knowledge
• Fluent in English and French
• Good relationship management and communication skills
• Strong problem solving and analytical skills
• Familiarity with working in a global environment/culture
• A logical approach, data-driven, excellent organization skills with a tendency toward looking for ways to drive operational efficiency and process improvement
• Results and detail oriented
• Ability to work with our clients, understand their needs, and translate them into deliverables
• Ability to multitask, manage multiple activities and streams at the same time and work effectively under pressure, providing solutions in a tight deadline

Responsibilities

• Work with other members of the Professional Services teams to implement the SupplierXM platform’s data model artifacts (product information attributes, product data validation rules, etc.) for best-in-class delivery
• Work with the Customer Success teams to enhance and adjust the SupplierXM platform’s data model artifacts during the RUN phase according to our customer needs
• Partner with the Customer Success and product (GDSN) teams to build regular communications about data model changes, and smoothly deliver the corresponding artifact releases
• Help the Customer Success team in their discussions with the clients who want to go further in the usage of the platform and product data
• Continuously assess how we are doing things, and work at increasing the efficiency of the team through more industrialization with better tooling and processes
• Produce assigned deliverables, regular communication and reporting
• Work cross-functionally with other teams to ensure customers are set up to achieve their established metrics and goals
• Drive a consistent positive experience with internal and external stakeholders by guiding and bringing others along
• Collaborate with the Customer Support and R&D teams for solving data model related issues and configuration problems in the production environment, and make sure our clients get the service they pay for

Preferred Qualifications

• You speak another language (e.g. Spanish) in addition to English and French
• Agile methodology understanding, Sprint planning, ITIL awareness
• Experience using Jira / Confluence / Slack / GSuite
• Retail knowledge (ERP, PIM, DAM, GDSN…)
• Experience in a SaaS environment
• Understanding of relational databases (SQL queries, data extraction, scripting)
• Experience in general scripting (e.g. UNIX/Linux, shell, curL, etc.)

Benefits

• Health & medical benefits
• PTO
• Equity in the form of stock options