Omnidian is hiring a
Senior Portfolio Operations Manager, Remote - Worldwide
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Summary
The job is for a Senior Commercial Portfolio Operations Manager at Omnidian, a sustainable energy company. The role involves managing client relationships, optimizing solar PV assets, and driving efficiency in a portfolio of distributed solar assets. The position requires excellent communication skills, technical understanding of business operations, and 4+ years of professional experience in the solar energy industry.
Requirements
- Excellent written communication skills, including professional email etiquette with an eye for relationship-building
- Exceptional verbal communication skills with previous experience in client success or customer service
- Strong interpersonal, communication, and organizational skills
- Professionally minded; focusing on quality and quantity of deliverables
- Thrive in a fast-paced, growth-mode environment
- Highly organized and capable of driving multiple projects simultaneously
- Strong technical understanding of business operations
- Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
- Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client
- A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry
- Strong attention to detail and accuracy
- Enjoys change and can quickly adapt to the needs of the business and team
- Ability to stay cool under pressure
- 4+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination
- 2+ years of experience must be in Commercial asset management tracking priorities, deadlines, and response times based on production loss and asset size
- Proven experience in client success, customer service, or account management, where you've demonstrated exceptional communication and relationship-building skills
- Deep understanding of solar monitoring DAS platforms (examples: AlsoEnergy & SolarEdge), and the ability to interpret solar system design drawings
- A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape
Responsibilities
- Manage client relationships of our most sophisticated commercial asset owners, investors, or developers
- Partner with our Client Success team to strategize for client growth opportunities and quarterly business reviews
- Provide professional expertise around preventive and corrective maintenance to maximize production
- Provide professional summary and deep explanation, as needed, of monthly asset performance
- Oversee a portfolio of 100-200 MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO)
- Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support
- Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence
- Create and manage tickets for planned and unplanned service activities
- Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
- Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies
- Manage RMA processes and replacement of faulty components, including delivery and returns of equipment
- Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro
- Possibility of travel up to 2 times per year to visit high-priority clients and build long-lasting relationships
Preferred Qualifications
- Experience in Battery Storage technologies, showcasing your versatility and adaptability in this rapidly evolving field
- A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy
Benefits
- All of our roles offer the opportunity to work remotely
- If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
- If you are near one of our employee clusters, we offer one or more local events per quarter to connect with other team members
- We provide competitive compensation and benefits packages, including health, dental, and vision insurance, 401(k) matching, and flexible spending accounts
- We offer generous paid time off, including vacation days, sick days, and company holidays
- We provide ongoing learning opportunities through training programs, workshops, and conferences
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