Omnidian is hiring a
Senior Portfolio Operations Manager, Remote - Worldwide

Summary

The job is for a Senior Commercial Portfolio Operations Manager at Omnidian, a sustainable energy company. The role involves managing client relationships, optimizing solar PV assets, and driving efficiency in a portfolio of distributed solar assets. The position requires excellent communication skills, technical understanding of business operations, and 4+ years of professional experience in the solar energy industry.

Requirements

• Excellent written communication skills, including professional email etiquette with an eye for relationship-building
• Exceptional verbal communication skills with previous experience in client success or customer service
• Strong interpersonal, communication, and organizational skills
• Professionally minded; focusing on quality and quantity of deliverables
• Thrive in a fast-paced, growth-mode environment
• Highly organized and capable of driving multiple projects simultaneously
• Strong technical understanding of business operations
• Fast learner of infrastructure and tools, including CRM, support ticketing, ERP, and business intelligence
• Ownership mentality of issues or questions and ability to escalate problems to the appropriate persons and follow up accordingly with the client
• A passion for learning and a hunger to continually expand your skill set to stay at the cutting edge of the industry
• Strong attention to detail and accuracy
• Enjoys change and can quickly adapt to the needs of the business and team
• Ability to stay cool under pressure
• 4+ years of professional experience in the solar energy industry, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination
• 2+ years of experience must be in Commercial asset management tracking priorities, deadlines, and response times based on production loss and asset size
• Proven experience in client success, customer service, or account management, where you've demonstrated exceptional communication and relationship-building skills
• Deep understanding of solar monitoring DAS platforms (examples: AlsoEnergy & SolarEdge), and the ability to interpret solar system design drawings
• A deep understanding of solar technology, monitoring systems, maintenance practices, and the solar industry landscape

Responsibilities

• Manage client relationships of our most sophisticated commercial asset owners, investors, or developers
• Partner with our Client Success team to strategize for client growth opportunities and quarterly business reviews
• Provide professional expertise around preventive and corrective maintenance to maximize production
• Provide professional summary and deep explanation, as needed, of monthly asset performance
• Oversee a portfolio of 100-200 MW of distributed solar assets, driving efficiency and maximizing output (post-installation and PTO)
• Stakeholder Engagement and Reporting: Utilize your technical prowess to resolve system issues, working closely with equipment, inverter, and DAS technical support
• Foster and strengthen relationships with stakeholders from site owners to facilities personnel, cementing Omnidian's reputation for reliability and excellence
• Create and manage tickets for planned and unplanned service activities
• Provide service reports to demonstrate not only what we've achieved in the field but also what next steps are required
• Coordinate external field service resources to ensure peak performance and minimize downtime, leaving no room for inefficiencies
• Manage RMA processes and replacement of faulty components, including delivery and returns of equipment
• Dispatch subcontracted O&M services for both planned maintenance and reactive issues with the agility of a true operations maestro
• Possibility of travel up to 2 times per year to visit high-priority clients and build long-lasting relationships

Preferred Qualifications

• Experience in Battery Storage technologies, showcasing your versatility and adaptability in this rapidly evolving field
• A NABCEP Certification is an extra feather in your cap that demonstrates your commitment to excellence in solar energy

Benefits

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local events per quarter to connect with other team members
• We provide competitive compensation and benefits packages, including health, dental, and vision insurance, 401(k) matching, and flexible spending accounts
• We offer generous paid time off, including vacation days, sick days, and company holidays
• We provide ongoing learning opportunities through training programs, workshops, and conferences