Senior Product Designer

Summary

Join Two Chairs, a leading mental health care company, as a Senior Product Designer and help redefine how people experience mental healthcare. You will be part of the Client Experience squad, working with a team of passionate designers to build tools that make mental healthcare accessible to all. Responsibilities include shaping the Two Chairs experience, designing end-to-end client journeys, guiding conversion strategies, and prioritizing user needs. You will play a key role in developing and implementing the Two Chairs Design System. This is a full-time, exempt role offering a competitive salary and a comprehensive benefits package.

Requirements

• A demonstrated history of launching thoughtful, research-driven digital products. From initial needs-finding, ideation, early-stage prototyping, testing, iteration, and delivery of high-fidelity designs, you’re able to demonstrate the impact of your design work. The products you’ve launched are beautiful, functional, and solve real problems
• Mastery of UI best practices and the knowledge of when to leverage them. You know when to push a design for the benefit of creating an ownable and delightful experience, without compromising usability or accessibility
• A deeply user-centered process, with experience processing quantitative and qualitative data into actionable insights and an iterative, metrics-driven approach to design. You know when to learn by shipping
• Excellent visual design craft, with stylistic breadth, attention to detail, and a knack for bringing delight into everyday interactions. Your portfolio showcases mastery of type, space, form, color, and visual hierarchy. You appreciate when product and brand are closely linked, and are excited to create experiences that are not only functional, but also uniquely Two Chairs
• Exceptional communication skills. You have strong interpersonal instincts and the poise to navigate the fast-paced ambiguity of a startup. You provide thorough, strategic rationale to align stakeholders towards your vision, and you feel energized when collaborating closely with a team
• Great perseverance and a superhuman low-ego. You roll up your sleeves to do whatever needs to be done
• Passion for our clients’ experiences within the mental healthcare ecosystem. You want to improve their day-to-day, and you’re ready to pave the way
• Mastery of modern responsive web conventions and the ability to execute against them within Figma workflows. You have working knowledge of the capabilities and constraints of front-end web technologies
• Experience working with electronic health records (EHRs), telemedicine platforms, healthcare compliance and regulatory standards (HIPAA or GDPR), and protected health information (PHI)

Responsibilities

• Shape our vision of the Two Chairs Experience. You’ll partner with product, engineering, and clinical counterparts to imagine and evoke a world where clients easily get started and joyfully receive life-changing care. Your vision will drive our roadmap and build momentum across the organization
• Build your way towards this vision . You’ll design end-to-end journeys that help clients receive effective mental healthcare, serving as an expert of product design craft and evangelist of design excellence. You'll collaborate closely with cross-functional counterparts to design user flows, prototypes, and high-fidelity product features that support our business goals and serve our clients (while delighting them along the way)
• Guide our conversion point-of-view. You’ll partner closely with leaders across the company to understand our growth funnel, then test your way towards the right suite of experiences, tools, and touchpoints to bring clients into care with ease. You’ll reimagine our Client Experience with these learnings in mind
• Thoughtfully consider your users in each design decision you make. You’ll be devoted to building empathy for their individual needs, consistently weaving their perspectives into your solutions, and always prioritizing diversity, inclusion, and representation in your work. You’ll bring empathy and intention to each design choice you make
• Play a foundational role in designing and implementing the Two Chairs Design System. You’ll introduce new ways to leverage a modular design system while continuously evolving how our design language embraces our cross-platform experience. You’ll uplevel the product design toolkit to ensure every touchpoint feels cohesive, successful, and pixel-perfect. The Two Chairs digital products will grow to embody both your strategic points-of-view and aesthetic stamp

Benefits

• Equity in a high-growth start-up
• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave