Senior Product Manager, AI & Servicing

Summary

Join Coalition as the Product Leader for AI + Servicing and leverage AI to enhance internal servicing team efficiency. You will identify key problems, gather broker feedback, define success criteria, prioritize features, and collaborate cross-functionally to deliver innovative solutions. Your responsibilities include developing an AI-driven feature roadmap, improving current tooling, and staying abreast of AI advancements. This role demands strong cross-functional collaboration, navigating complex projects, and providing leadership. Coalition values humility, authenticity, and diversity, operating within a regulated environment requiring security and compliance.

Requirements

• 5+ years of experience building and launching successful software products
• Demonstrated ability to stay up-to-date on the latest AI trends / technologies and incorporating them into your product solutions
• An ownership mentality; do what it takes to deliver great outcomes
• Ability to balance being hands-on and sweating the details and looking at the larger picture and driving the strategic vision
• Effective management of cross-functional stakeholder relationships and driving alignment and decision making
• Comfortable with data analysis and funnel optimization

Responsibilities

• Be responsible for delivering AI driven solutions to drive internal servicing efficiency
• Provide technical thought leadership for the team by staying up to date on the latest trends in AI and proposing new directions to try to advance our impact
• Define metrics and goals related to servicing efficiency and develop the product strategy / roadmap for how we’ll tackle this area over time
• Work closely with engineering, design and other product managers to execute the roadmap
• Work closely with cross-functional teams to make sure our features are being adopted and driving impact

Preferred Qualifications

• Experience building and launching AI / ML products
• Experience with the business of insurance, or related regulated financial products
• Experience building products for internal servicing teams

Benefits

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement