Senior Product Manager, AI Software

Summary

Join Gusto as a Senior Product Manager for AI Software and help build high-impact solutions for small businesses. Based in San Francisco, Denver, New York City, or remotely, you will own the product roadmap and execution for Gus, Gusto's AI assistant. Collaborate with engineering, AI, and design teams to drive Gus adoption and expand its capabilities. This role requires 8+ years of product management experience, a passion for AI, and strong communication skills. Gusto offers competitive compensation, flexible work arrangements (hybrid model for office locations), and a mission-driven culture.

Requirements

• 8+ years of direct Product Management experience
• Passion for AI and its transformational potential. But also pragmatic in applying it for customer and business benefit
• Experience in defining and tracking key performance indicators (KPIs) for AI products and using data to drive product improvements
• Bias to action. Ships to learn, yet can strategically sequence learnings
• Excellent communication and collaboration skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences
• Comfortable making decisions and executing in rapidly-changing environments with unknown unknowns
• Can think strategically about how AI integrated into products for a cohesive user experience, including up and downstream processes

Responsibilities

• Own the product roadmap and execution for Gus - Gusto’s agentic, conversational assistant. This includes the routing layer and the internal CMS to create and manage sub-agents to give Gus new skills
• Make our customers and users more efficient via Gus. Drive Gus adoption with end users and expand Gus’s skills by driving adoption of the internal Gus CMS
• Lead your pod of engineering, applied AI, and design to execute the Gus vision
• Collaborate with leadership stakeholders and subject matter experts to expand Gus functionality

Preferred Qualifications

Entrepreneurship experience and/or bringing new technology to market

Benefits

• Our cash compensation amount for this role is $144,000/yr to $178,000/yr in Denver & most major metro locations, and $186,000/yr to $230,000/yr for San Francisco, Seattle & New York
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• Remote work option available (when approved)