Senior Product Manager

Summary

Join Fullstory as a Senior Product Manager and own our Data Direct product, responsible for sending Fullstory's behavioral data to customer data warehouses. You will collaborate with Sales, Customer Success, and Marketing teams, gathering customer feedback and translating it into actionable items for the engineering team. This role requires a strong customer-centric mindset and excellent communication skills to bridge the gap between technical capabilities and customer needs. You will define the product vision, strategy, and roadmap, partner with engineering on product development, conduct user research, manage product launches, and analyze product performance. The position offers a remote-first work environment with required travel and a comprehensive benefits package.

Requirements

• 7+ years of experience in product management, with a focus on data management, data analytics, or cloud computing is a plus
• Strong technical understanding of data management technologies, cloud platforms, and big data tools
• Familiarity with SQL, data warehousing concepts, and experience with platforms like Snowflake, BigQuery, and Redshift
• Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical audiences
• Data-driven and customer-centric mindset and ability to use data to inform product decisions
• Passion for building scalable and reliable data products that empower customers
• Demonstrated adaptability, learning agility, and a passion for staying updated on emerging technologies to drive innovation in products

Responsibilities

• Define and champion the product vision, strategy, and roadmap for Fullstory's data warehouse product, focusing on integrating Fullstory’s behavioral data into our customers’ broader data analytics processes
• Partner with a dedicated engineering team to design, build, and enhance data products that meet customer needs and align with industry best practices
• Deeply understand customer pain points and how they are using (or want to use) Fullstory's data within their own systems and workflows. Conduct user research, gather stakeholder feedback, and analyze market trends to identify product opportunities and define requirements for feature enhancements
• Manage end-to-end product launches, coordinate with Marketing and Sales for Go-to-Market and monitor product performance post-launch partnering with Customer Success
• Analyze product metrics, user data, and market trends to derive insights, make data-driven decisions, and optimize product performance. Stay updated on industry trends, emerging technologies, and competition to drive innovation in products

Benefits

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter
• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy
• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up
• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites
• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances
• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family
• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most
• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need