Gladly is hiring a
Senior Product Manager

Summary

Join Gladly's Hero product team as a Sr. Product Manager to create a vision and strategy for the customer service experience, collaborating with design, marketing, and engineering teams.

Requirements

• Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and products for superusers
• Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
• Can telescope between the details and the big picture
• Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
• Know what great design looks like, and care about delivering experiences modern consumers will enjoy
• Grasp technical details and understand technical constraints when working with engineers
• Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
• Love tackling hard problems and coming up with powerfully simple solutions

Responsibilities

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
• Validate, plan, and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM craft
• Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

Benefits

• Competitive salaries
• Stock options
• Medical, Dental, Vision and Life insurance
• Generous paid time off
• Generous paid Parental Leave
• 401K
• Flexible Spending Accounts
• Home office stipends