Senior Product Manager

Summary

Join MO, a company focused on designing intuitive and sustainable customer experiences for government clients, as a Senior Product Manager. You will work in a small, cross-functional team to understand customer needs, strategize service improvements, and define innovative SaaS and PaaS solutions. This role requires leading product development from concept to execution, fostering strong client relationships, and utilizing agile methodologies. You will be responsible for setting success metrics, managing risks, and ensuring seamless solution rollout. The ideal candidate possesses extensive experience in software development and product management, strong client relationship skills, and a design thinking approach. MO offers a remote-first work environment, competitive compensation, full health benefits, 401k matching, unlimited PTO, and other perks.

Requirements

• 8+ years of industry experience in software development and product management managing projects with numerous stakeholders, preferably with PaaS and SaaS product experience
• Strong product sense—taking a structured approach to understanding and solving problems
• Client relationship management and customer success skills
• A design thinker and lean product thinker (e.g., hypothesis and experimentation driven approach to MVP definition); delivering using plays from design thinking including research, facilitating workshops, and enabling decision-making with clients
• An outcome-oriented approach focused on delivering value to end users backed by measurable, data-driven results
• Experience leading projects and aligning stakeholders around goals
• Experience turning business requirements and user research findings into clear, succinct epics and user stories
• Experience working in cross-functional teams using agile methodologies
• The ability to set expectations, remove blockers, and hold the team accountable to deliver on contractual and client expectations
• A desire to seek different perspectives, and ask for help when needed
• Experience developing products that are accessible
• Ability to manage a team through change
• US Citizenship

Responsibilities

• Partner with stakeholders to translate their vision into a product strategy
• Lead and direct a cross-functional team to deliver iteratively and incrementally against a prioritized roadmap, driving from customer insights to solutions in the market
• Partner with researchers and designers to engage users and stakeholders to understand their pain-points, context of use, journeys, workflow, use cases, and business problems, breaking them down into components
• Prioritize the work from concept to delivery and drive toward desired outcomes with evidence-based decisions and attention to detail
• Deliver solutions that solve problems for end users (desirable), the business (viable), and can be built /configured (feasible) for our client organizations (i.e., “balances the three lenses” of design thinking); this includes getting buy-in from clients on product strategy and roadmap
• Understand opportunities and constraints across the business, technical architecture, and end-user needs; ruthlessly focus capacity on the highest priority solutions, epics, and user stories
• Proactively identify and manage risks, dependencies, and tradeoffs and proactively communicate with internal stakeholders and leadership to ensure operational support for product delivery
• Set outcomes-driven success metrics and measure the impact of the work to guide future iterations and product decisions
• Run efficient scrum ceremonies
• Enable continuous product feedback loop based on qualitative and quantitative data from clients, customers, and end-users
• Communicate effectively with clients to ensure continuous alignment of team priorities
• Proactively engage with impacted stakeholders across the ecosystem, to ensure the seamless rollout and adoption of new solutions
• Engage relevant parties across the government ecosystem to collaboratively problem solve issues that impact our ability to deliver desired outcomes

Preferred Qualifications

Experience working with the federal government

Benefits

• A fun, dynamic working environment with an energetic and diverse team
• A REMOTE first work environment
• An inclusive culture where everyone is welcome
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (medical, dental, vision)
• 401K matching
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!
• $135,000 - $150,000 a year