Senior Product Manager

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Senior Product Manager focused on commercial lending. You will lead innovative initiatives to advance lending capabilities, driving improvements across the loan lifecycle. This role requires strong product management expertise, commercial lending insight, and a proven ability to engage stakeholders. You will be responsible for defining product strategy, managing execution, and reporting on progress to executive stakeholders. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package. We encourage applications from diverse candidates, even if their experience doesn't perfectly match the job description.

Requirements

• Product Management Expertise: 5+ years in product management, with hands-on experience in shaping and driving product strategy, roadmap ownership, and customer-focused decision-making including experience with lending products in banks, consumer finance or fintechs with a strong understanding of commercial loan markets and lending partner and service provider ecosystems
• Commercial Lending Insight: Direct experience in commercial lending, with a strong understanding of industry-specific needs and challenges including commercial and consumer lending loan lifecycles from lead generation to secondary market sales and servicing
• Sr. PM approach and mindset: You’re able to break down complex initiatives into actionable outcomes and drive work independently. In addition to identifying issues and risks in developing strategy and tactical execution, you are solution oriented and action towards bias in proactively mitigating and solving identified issues
• Product, people and process discovery: Proven ability to engage stakeholders in granular discovery sessions uncovering and defining detailed processes and procedures across people and systems. Ability to dissect discovery outcomes to identify actionable outcomes supporting strategic revenue and operational needs
• Analytical and Problem-Solving Skills: Strong data-driven analytical approach, with the ability to make informed decisions even when complete data is unavailable
• Stakeholder Engagement: Demonstrated experience working with senior leadership and cross-functional teams to align on objectives and ensure cohesive execution

Responsibilities

• Support strategic Lending Outcomes: Use commercial and consumer lending industry and market knowledge to support defined strategic outcomes. Leverage experience to inform and drive strategies impacting the experiences of lending partners and service providers in furtherance of broader enterprise goals
• Discovery and Requirements Management: Collaborate with internal and external stakeholders to draft business cases and functional requirements for new features, guiding program management efforts for successful delivery, navigating trade-offs, earning cross-functional trust, and partnering across the organization for seamless support and visibility
• Drive Product Outcomes: Lead KPI growth by taking ownership of the product roadmap, overseeing execution, and managing performance for commercial lending products
• Executive Communication: Present vision, progress, and dependencies to executive stakeholders, contributing to broader team and organizational planning efforts
• Market Research & Analysis: Lead market research and trend analysis, including competitive insights and customer behavior data, to inform product roadmap decisions
• Drive Team Efficiency: Implement processes to improve team alignment, efficiency, and scalability
• Client-Centric Product Enhancements: Identify and translate client needs into actionable product enhancements, maintaining clear cross-functional communication
• Product Strategy Alignment: Assess and anticipate impacts of product strategy on customer engagement, supporting a tailored approach to each interaction
• Product Documentation: Produce detailed, high-quality product specifications, documentation, and walkthroughs to ensure teams have a clear understanding of product features and workflows
• Engineering Collaboration: Work closely with Engineering and Architecture to define release scope and timelines based on business priorities and constraints
• Reporting & Decision Support: Regularly report on progress towards goals and milestones, supporting leadership in data-driven decision-making

Benefits

• Salary range: $82,918.25 – $153,136.92
• Annual performance-based incentive opportunity
• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off