Senior Product Manager

Summary

Join Tebra as a Senior Product Manager and oversee flagship products within our Patient Experience portfolio, including Online Scheduling, Patient Intake, and the Patient Portal. You will own the core scheduling and pre-appointment experience, ensuring streamlined data collection and integration. Lead the development of new products, define the future of our product experience, and deliver a simpler, more advanced healthcare solution. Your passion for our mission—to help patients feel deeply known, connected, and cared for—will empower providers. This role requires 5-7+ years of experience bringing customer-facing technology products to market and strong analytical and communication skills. Tebra offers a competitive salary and benefits package, including remote work options and wellness programs.

Requirements

• 5-7+ years experience bringing customer-facing technology products to market
• 3-5 years in a senior product management or product strategy experience
• High level of experience with service / API-driven technologies
• Superb written/presentation/oral skills, ability to easily interface with customers, executives, peers and engineers
• Demonstrated expertise in conducting comprehensive market and competitive analyses
• Ability to identify metrics/key performance measures and use data to drive decisions that enhance the customer & user experience
• Strong analytical skills
• Adaptable and comfortable with an often fast-paced and dynamic startup work environment
• Comfortable with being hands as needed and understands that no job is beneath a team member
• Experience working with Agile and Scrum methodologies

Responsibilities

• Oversee flagship products within the Patient Experience portfolio: Online Scheduling, Patient Intake, and the Patient Portal
• Own and manage the core scheduling and pre-appointment experience for both patients and providers
• Ensure streamlined and effective onboarding of data collection and integration into the Tebra platform
• Lead the development of new products
• Define the future of our product experience
• Deliver a radically simpler, more advanced healthcare solution
• Define, build, and launch exceptional products
• Have a feel for the level of effort required for a feature and take that into account when drafting requirements
• Understand technical and design trade-offs, and work with your team to find creative solutions
• Know how to motivate your team to push through challenges, and do whatever it takes to get your project out the door
• Assess the quality of a release and make a decision on whether it meets the bar for release
• Understand and fulfill customer needs
• Formulate the right business questions and track down data to inform decisions
• Connect project-level outcomes to key metrics that drive your product area
• Foster a close relationship with users and leverage feedback to prioritize roadmap decisions
• Balance feedback from users with business needs and make the right trade-off decisions
• Use low-fidelity tools to outline a design approach and work with your team to translate that into a higher-fidelity representation
• Understand the role that design plays in explaining product functionality to the user
• Know and communicate the market dynamics and competitive landscape
• Understand where Tebra sits competitively and deliver an accurate SWOT analysis
• Deliver business impact via product innovation
• Drive for business results with a view towards holistic product success
• Assess results, define next steps, and make decisions that take into account team and company level trade-offs
• Articulate to your peers why your current work is important to the company
• Craft a near-term product roadmap that aligns with broader team and company goals
• Make trade-off decisions that maximize value
• Define a clear vision for your product area
• Make a meaningful impact to the strategy through day-to-day product execution and contributions to the roadmap
• Bring in ideas from other industries and passion for solving customer problems in new, innovative ways
• Take initiative and influence how we market, sell, and talk to our customers about the product and product advancements
• Be an excellent communicator adjusting the delivery for varying levels of the organization
• Identify stakeholders that must be consulted on your project, predict their feedback, and have a plan to address it
• Find product solutions that strike the right balance of stakeholder needs
• Effectively escalate when a solution cannot be found
• Coordinate with third party vendors and strategic partners to ensure that initiatives are well-defined and delivered
• Seek out informal opportunities to mentor more junior members of your team
• Help guide project execution
• Lead cross-functional teams to drive holistic product success
• Build buy-in and support for your projects from senior leaders
• Work with your manager to put together a concrete, actionable career development roadmap

Preferred Qualifications

• 5+ years of experience managing online scheduling products
• 5+ years of experience managing SaaS products, healthcare technology, FitTech (fitness tech), patient-facing
• Familiarity with major EHR systems, processes and data flows into and out of these EHR systems
• Familiarity with Jira/Confluence

Benefits

• Healthcare benefits
• Discount through Dell for work from home basics
• Resources to help keep your mind and body healthy
• Obe Fitness or Gympass for workouts
• LifeWorks Employee Assistance Program for mental health resources
• Remote work option
• Remote Pay Range: $140,000 — $150,000 USD