Senior Product Manager

Summary

Join Xero as a Senior Product Manager and drive customer and business value through ownership of new and existing payment products. You will manage products end-to-end, from research and ideation to implementation and improvement, working in complex environments and with diverse stakeholders. Your success will be measured by key commercial and customer success metrics. This role involves leading strategic framing, customer engagement, problem-solving, resource securing, product delivery, risk management, performance optimization, and lifecycle management. You will also contribute to developing product practices and mentoring team members. The team is embarking on a 3-year strategy to transform its payments business, making this an exciting time to join.

Requirements

• 5+ years of product management experience, including improving customer workflows and learning through experimentation
• A proven track record of delivering products that drive significant customer and business impact
• Strong commercial acumen. In payments, we carry financial targets so we need someone that can translate the work into financial outcomes and deliver results
• Can get technically deep and engage in detailed engineering design opportunities
• Can execute an API-first strategy and support engineering efficiency goals
• Have a strong interest in AI and how it can improve outcomes for customers and Xeros
• Strong analytical skills, with the ability to interpret complex data and translate insights into actionable strategies
• Exceptional communication and stakeholder management skills, comfort with presenting to senior leadership
• A growth mindset, with a passion for learning, innovation, and pushing boundaries

Responsibilities

• Strategise Product Vision: Lead the strategic framing of products within Xero's overall strategy and future objectives
• Drive Customer-Centricity: Lead customer engagement, research, and insight collection to embed customer data in decision-making and risk assessment
• Problem Identification & Solution Framing: Identify valuable customer problems and comprehensively frame solutions for testing and refinement, even in complex environments
• Product Line Strategy & Resourcing: Develop and secure funding and resources for the product line strategy
• Oversee Product Delivery & Launch: Lead the development of product roadmaps, release strategies, and ensure effective product launches
• Manage Product Risks: Take responsibility for managing non-functional risks (security, privacy, compliance, etc.) and lead trade-off decisions
• Monitor & Optimise Performance: Consistently review, monitor, and analyze commercial and customer results, leading iterative improvements to existing products
• Guide End-to-End Product Lifecycle: Manage products across their entire lifecycle, from launch to sunset, ensuring continuity and strategic alignment
• Develop Product Practice & Team: Contribute to developing and implementing product practices, and train, coach, and recruit team members

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development