Senior Product Manager, Clinical Success Enablement

Summary

Join Inspiren, a company dedicated to improving senior living communities, as a Senior Product Manager. You will be responsible for developing and optimizing internal tools and processes to support the Clinical Success Managers and Product Support Specialists. This role involves enhancing care planning, workforce optimization, and resident safety solutions, ensuring internal teams have the resources to drive client success. You will collaborate closely with data analytics, product design, engineering, and other stakeholders, reporting to the Head of Product.

Requirements

• Bachelor's degree in a related field (e.g., Computer Science, Business, Healthcare Administration)
• 4+ years of experience in product management, with a proven track record of developing and managing internal tools and workflows
• Strong understanding of internal operations and process optimization
• Proficiency in using data analytics tools and methodologies to drive product decisions
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work effectively in a fast-paced, collaborative environment

Responsibilities

• Deeply understand the workflows and tooling needs of our Clinical Success Managers and Product Support Specialists, translating these insights into actionable product strategies for internal tools and processes
• Lead the development and management of internal tools that support care planning, workforce optimization, and resident safety solutions
• Identify and implement improvements to internal workflows, streamlining processes and enhancing efficiency
• Partner with data analytics to develop and deliver insightful reports and dashboards that empower our teams to better serve clients
• Define and execute your product roadmap, prioritizing features and enhancements based on staff user needs, business goals, and market dynamics
• Utilize data analytics to inform product decisions, track key performance indicators (KPIs), and measure the impact of product initiatives on staff efficiency and satisfaction
• Collaborate closely with data analytics, product design, engineering, and other stakeholders to ensure alignment and successful product delivery
• Effectively communicate product vision, strategy, and progress to internal and external stakeholders, including senior leadership
• Manage the entire product lifecycle, from ideation and development to launch and post-launch optimization

Preferred Qualifications

• Experience working at a start-up, and/or in health tech
• Experience working with AI powered products is a plus
• Experience with CRM or other customer success platforms

Benefits

• The annual salary/OTE for this role is $180,000 - $205,000 + equity + benefits (including medical, dental, and vision)
• Flexible PTO
• Remote, US. NYC preferred