Senior Product Manager - Cloud Infrastructure

Summary

Join ServiceNow's Cloud Infrastructure Systems Engineering team as a Senior Product Manager to build the foundation of the Now Platform. In this role, you will collect and analyze data, document processes, collaborate with engineering teams, manage project requirements, and support project coordination. Success requires experience in integrating AI into work processes, 5+ years of product management experience with Data Center and Cloud Infrastructure technologies, strong prioritization skills, and a deep understanding of customer needs. The position requires passing a ServiceNow background screening, including a credit check and drug test; only US citizens, naturalized citizens, or permanent residents will be considered. This position supports US Public Sector customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of product management experience with Data Center and Cloud Infrastructure technologies
• Ability to adapt and operate in a fast-paced tech organization
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into technology plans and product roadmaps
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• GCS-23

Responsibilities

• Collect, synthesize and report data in an easy to digest format
• Work with teams to document current processes and needs and partner with product management in crafting strategic roadmaps and plans
• Collaborate with engineering teams on ad hoc analysis needs within department
• Collect and manage project requirements
• Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking, statusing, etc