Senior Product Operations Manager

Summary

Join G-P, a leading SaaS-based Global Growth Platform™, as a Sr. Product Operations Manager to drive our product-led organization to excellence. You will oversee and improve the Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC). Collaborate with cross-functional stakeholders to implement tooling, dashboards, and reports that provide insights into planning and execution. Analyze operating performance, evolve product feedback processes, and drive alignment with business priorities. Establish best practices and define metrics to measure success. This role requires strong analytical skills, project management expertise, and excellent communication abilities.

Requirements

• 8+ years applicable experience in program or project management, product operations, or consulting role that (a) established trusted partnerships with product and engineering teams and (b) leveraged operational data/insights
• BS in Computer Science, Engineering, Statistics or related technical field
• Experience with industry-standard project management software products such as Confluence, Jira, Google Suite etc
• An approach to business needs with a blend of analytics, user empathy and intuition
• Problem solving with a track record for executing projects that are impactful and sustainable
• A strategic mindset that can glean insights from data
• An innate drive to learn and be curious, with the desire to deeply understand the root cause of problems
• The proven ability to quickly learn new technologies - for example, a new analytics tool - to answer questions at hand
• Excellent emotional intelligence, patience and active listening skills
• Exceptional project management and organizational skills; proven ability to multitask and manage multiple moving pieces at a time while paying close attention to detail
• Ability to work independently and a strong sense of ownership
• A track record of being a team player and leader with strong interpersonal and communication skills (both written and verbal)

Responsibilities

• Oversee and continuously improve the Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC) to ensure effective delivery of outcomes
• Collaborate with Product and Technology leaders to design and implement tooling that supports our planning framework and process
• Design and develop dashboards and reports that provide insights into planning & execution, including data hygiene & maturity
• Provide recurring analysis and insights into our operating performance within R&D, including agile adoption and maturity
• Ensure the PDLC efficiently delivers valuable solutions to our business needs and continually adapts to the needs of the organization
• Evolve our product feedback process to ensure customer insights directly inform our roadmap and prioritization
• Drive alignment relationships with the business, ensuring priorities are reflected in the roadmap
• Establish and communicate best practices to the organization via best practices, documentation and training
• Define metrics and KPIs to measure success and drive continuous improvement

Preferred Qualifications

• Agile Certification (such as, Scrum Alliance Scrum Master (CSM) or Scaled Agile SAFe Agilist (SA))
• Experience with analytical tools such as Jellyfish, Tableau, Heap etc

Benefits

• Competitive compensation and benefits
• The annual gross base salary range for this position is $120k - $160 plus variable compensation