Senior Product Operations Manager

Summary

Join RxVantage as a Senior Product Operations Manager and coordinate people and processes to ensure efficient product and data operations. You will ensure product roadmap visibility, gather and analyze data on product usage and customer response, document processes and systems, and administer product management applications. Responsibilities include managing user permissions, building and iterating on processes, creating and socializing metrics, and maintaining product documentation. The ideal candidate possesses extensive leadership experience, excellent communication and analytical skills, and a deep understanding of the SDLC. RxVantage offers competitive benefits, including comprehensive health insurance, flexible PTO, 100% paid parental leave, and a work-from-anywhere policy within the continental U.S.

Requirements

• Extensive horizontal leadership experience, honed interpersonal skills, and strong teaming and multi-tasking abilities
• Excellent communication, analytical, and negotiation skills
• An expert understanding of the software development lifecycle (SDLC) with experience seeing projects through the full life cycle
• Minimum of four years product operations or product management experience, including development work and interactions with customers. Proven ability to complete projects according to outlined scope, budget, and timeline
• Strong familiarity with project management methodologies and best practices, including Agile/Scrum
• Proven ability to solve problems creatively and resourcefully with a strong attention to detail
• Basic software tools including G-Suite, Slack, Excel, Jira, Confluence, Miro, Lucid Charts, Jira Product Discovery, Product Board, Heap, Google Analytics, Tableau

Responsibilities

• Ensure visibility of the product roadmap to internal and, where appropriate, external stakeholders
• Gather and analyze data regarding product usage and customer response and surface relevant insights
• Document existing processes and systems within the product team
• Administer product management and product operations applications, such as Heap, Jira, Skyvia, Product Board, Jira Product Discovery, with intent to get value from the investments and ensure appropriate tools are in use
• Serve as the system administrator and manage user permissions, structure, training, and governance
• Build and iterate on processes that inform Engineering of common business use cases and key user issues
• Create and socialize metrics that better track and socialize the status of feature development
• Ensure product documentation, templates, and best practices for product and data operations are kept up-to-date, centrally located, accessible, secure, and utilized
• Serve as a communications hub for knowledge dissemination
• Have a deep understanding of RxVantage's full set of offerings

Benefits

• Competitive salary
• 100% company-paid premiums for employee’s medical health, vision, and dental plans
• Work from anywhere within the Continental U.S
• 401k matching
• Life insurance
• Flexible PTO
• 100% paid parental leave
• Post-parental leave program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
• Charitable donation matching