Senior Product Operations Specialist

Summary

Join Mercury's Product Operations team as a Product Operations Specialist and contribute to the growth of a leading financial technology company. You will collaborate with product and customer-facing teams, gathering and synthesizing customer insights to ensure smooth product launches. Responsibilities include operationalizing alpha and beta programs, synthesizing customer feedback, maintaining product documentation, and supporting product teams with post-launch insights. This role requires experience in product management, product operations, or strategy & operations, along with strong communication and problem-solving skills. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• 5 years experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
• Experience driving the successful execution of complex cross-functional initiatives
• Track record of building enduring and impactful solutions
• Experience interpreting and communicating qualitative and quantitative feedback to create product recommendations
• Enthusiasm for and experience with coaching and leveling up more junior team members
• Excellent oral and written communication skills, and time management skills
• Comfort solving ambiguous problems and seeking simple solutions

Responsibilities

• Support Mercury Product Launches
• Operationalize alpha and beta programs and synthesize feedback into insights
• Synthesize customer feedback related to new product initiatives as input for Engineering, Product, and Design (EPD) teams
• Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
• Own product documentation such as help center articles and FAQs
• Ensure roadmaps are accurate and communication is effective
• Support product teams with post-launch insights
• Support Mercury Product Org
• Maintain key sources of truth for EPD org and cross-functional teams
• Work on projects that drive process improvements for the broader EPD org

Benefits

• Base salary
• Equity (stock options)
• Benefits